I've just bought a new windows 8 PC. Only had it a few days and barely used it, but already plauged with issues. One of these problems is that the app store fails to install apps. I've only tried to install two apps, both failed. One was Microsoft's Solitaire Collection (free), the other was "Multimedia 8" (free). I tried each a few times. They download, but don't install, eventually displaying an error about failure to install after hours.
Searching the net I found some suggestions all of which I tried, but they haven't helped. Things like:
- Ensuring Windows Firewalls is on (It was)
- Ensuring the correct Date/Time (It was, but I tried updating it with "Internet Time" just in case)
- Doing a "Sync Licenses" from App Updates (which I did)
- Changing from a local account to a Windows Account (which I did, didn't help, so I changed back to a local account again).
The final suggestion I found was to perform a "Windows Refresh" which seems ridiculous that that should be required on a new PC with barely 3 days of use. If I do peform a "Windows Refresh" I understand this will keep my data (documents, pictures, etc), but will remove all my desktop applications - does this include Microsoft Office & Outlook? Because I don't have any disks for them. It's a new Dell PC and Office & Outlook came preinstalled on it. All I have is a license key. I've already spent many hours installing photoshop and canon software, activating windows and office licenses, trying to get outlook working with my ISP. The idea of going through all of that again is daunting and more than a little irritating, so hopefully you can provide a solution that doesn't involve reinstalling windows.
Thanks for any help.