Windows 8 Store App is not working

Suddenly when I try to open the Windows 8 Store App instead of taking me to the store the green App loading screen flashes up and then it takes me to my start menu.  I can hover my pointer over the upper left hand screen and see the app is there but when I switch to it I am get the flash of green app loading screen and then right back to my start menu.

 

I have found some similar issues on the forums but none of their fixes have worked for me.

 

This is a Windows 8 PC, not a tablet.

Answer
Answer

Hi James,


I understand that the Window Store app is not working.

 

1.    Are all other start screen apps work correctly?
2. Have you made any recent changes to the computer?

 

I suggest you to follow the steps mentioned below to resolve the issue with Windows Store.

Method 1: Please change the resolution and check if that helps.

 

a. Press Windows + x, Click or tap Command Prompt (Administrator).
b. Go to command prompt, type desk.cpl.
c. Please change the resolution of the screen to 1366*768.

 

Method 2: Run the Modern User Interface App troubleshooter and check if it helps.



Please go through the following link for troubleshooting.


What to do if you have problems with an app:

 

http://windows.microsoft.com/en-us/windows-8/what-troubleshoot-problems-app

 

Note: Please click on the troubleshooter link, download the file save it and run the troubleshooter:

 

Method 3:

 

I would suggest you to reset the store cache and check if you are able to open Store.

To do so:

 

a. Press Windows key + R
b. Type wsreset.exe and hit enter.

 

If the issue persists or if you face any Windows issues in future, let us know and we would be glad to assist you.

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Answer
Answer

I fixed it.

The problem is caused by Windows Store app accessing internet through IPv6 connection.

IPv6 can be disabled by unchecking IPv6 in your network adapter settings.

If the problem still exists, try changing the DNS servers.

MHM

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Last updated December 24, 2020 Views 42,776 Applies to: