windows 8 apps store not working

I cannot connect to the window 8 app store. I get a error message of server down or connection lost. I just bought my new laptop, it is fresh out of the box. The custom install apps work but they all need to be updated, which I can't do because the app store isn't working. I have tried going threw internet explore @ and still can't get to the store.



Thank you for posting in the Microsoft Community forum.


Based on the above description, it appears that you’re unable to connect windows store.


Please provide us the answers to the following questions to help you troubleshoot the issue better.


1.       What is the complete error message are you getting?

2.       Were there any recent changes made to the computer prior to the issue?


Please go ahead and follow the methods mentioned and later update us on the status of the issue.


Method 1: What to do if you have problems with an app:


Method 2: I would suggest you to perform System File to fix the corrupted system file and then check if this fixes the issue.

Follow the steps:

a. Press “Windows Key + C” to open Charms Bar.

b. Type “cmd” without quotes in the search box.

c. On the left pane, right click on the “cmd” option and select “Run as Administrator”.

d. Type ‘sfc /scannow’ without quotes and hit enter.


Method 3: Reset Store Cache

a. Press Windows key + Q.

b. In the Search box type WSReset.exe and hit enter.

That should reset your cache for the store.


Additional information: Why can't I find or install an app from the Windows Store?


For any Windows related issues please feel free to contact us or let us know and we will be glad to help.

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Question Info

Last updated June 6, 2021 Views 25,882 Applies to: