Windows 8 apps are pending and never download from Windows Store

Please advise I just upgraded to Windows 8 and there is an option for Marketplace on the start screen, however when you go to marketplace and download the apps, it shows that they are queued for download but they never download at all, they keep on showing pending as if there is not internet connection.  What could be the problem? Are apps downloadable on the pc?

 

The other thing I want to know since Win8 rejected my Kaspersky, does it come with a full internet/antivirus software preloaded?

 

 

 

 

Question Info


Last updated June 12, 2019 Views 322,271 Applies to:
Answer
Answer
finally I found a solution. go to troubleshooting (press win+w >then type troubleshooting). now a window opens in desktop. click "fix problems with windows updates". now click next. windows will search for solutions, but it wont find anything. then windows will ask if u want to try in administrator mode. click yes. windows will find and solve the problem. that's it.


58 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Answer
Answer

Hi PetekeMojela,

Thank you for posting in Microsoft community!

I am sorry to hear that you have issue with the apps to download.

Method 1: Perform a clean boot and try to install the apps

Putting your system in clean boot state helps in identifying if any third party applications or startup items are causing the issue.

Clean Boot

Step 1:

a) Press the ‘Windows + R’ key on the keyboard.

b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.

c) Click the ‘Boot’ tab and uncheck ‘Safe Boot’ option.

d) On the ‘General’ tab, click to select the option ‘Selective startup’, and then click to clear the option Load startup items check box.

e) On the ‘Services’ tab, click to select the ‘Hide all Microsoft services’ check box, and then click ‘Disable all’.

f) On the ‘StartUp’ tab, click ‘Open Task Manager’. In the Task Manager window under startup tab, right click on each startup item which are enabled and select ‘Disable’.

g) Click ‘OK’, and then click Restart.

 

Step 2: Enable half of the services

a. Follow steps 1a and 1b to start the System Configuration utility.

b. Click the Services tab, and then click to select the Hide all Microsoft services check box.

c. Click to select half of the check boxes in the Service list.

d. Click OK, and then click Restart.

 

Step 3: Determine whether the problem returns

If the problem still occurs, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in the Service list.

If the problem does not occur, repeat step 1 and step 2. In step 2, select only half of the remaining check boxes that are cleared in the Service list. Repeat these steps until you have selected all the check boxes.

If only one service is selected in the Service list, and you still experience the problem, the selected service causes the problem. Go to step 6. If no service causes this problem, go to step 4.

 

Step 4: Enable half of the Startup items

If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.

 

Step 5: Determine whether the problem returns

If the problem still occurs, repeat step 1 and step 4. In step 4, click to clear half of the check boxes that you originally selected in the Startup Item list.

If the problem does not occur, repeat step 1 and step 4. In step 4, select only half of the remaining check boxes that are cleared in the Startup Item list. Repeat these steps until you have selected all the check boxes.

If only one startup item is selected in the Startup Item list, and you still experience the problem, the startup item that is selected in the list is the service that is causing the problem. Go to step 6.

If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.

 

Step 6: Resolve the problem

After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration utility, and then click to clear the check box for the problem item.

Step 7:

Note: After you have finished troubleshooting, follow these steps to boot to normal startup.

a) Press the ‘Windows + R’ key on the keyboard.

b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.

c) On the ‘General’ tab, click the ‘Normal Startup’ option, and then click ‘OK’.

d) When you are prompted to restart the computer, click ‘Restart’.

Method 2: Network and Internet troubleshooter & TCP IP

 

Step 1: Let’s run the Network and Internet troubleshooter and check if that helps.

Follow these steps to run the troubleshooter.

a) Move the mouse to the bottom left corner of the screen and right-click on the ‘Start’ icon and select ‘Control Panel’.

b) In the search box, type ‘Troubleshooter’, and then click ‘Troubleshooting’.

c) Under ‘Network and Internet’, click ‘Internet Connections’.

 

Step 2: If the issue persists then I would suggest you to reset TCP/IP and check if it helps.

a. Press “Windows Key + Q” to open Charms Bar.

b. Type “cmd” without quotes in the search box.

c. On the left pane, right click on the “cmd” option and select “Run as Administrator”.

b) In the command prompt, copy and paste (or type) the following command and then press ENTER:

 

netsh int ip reset c:\resetlog.txt

 

Note: If you do not want to specify a directory path for the log file, use the following command:

 

netsh int ip reset resetlog.txt

 

c) Reboot the computer and check with the issue.

Method 3: What to do if you have problems with an app

http://windows.microsoft.com/en-us/windows-8/what-troubleshoot-problems-app

App troubleshooter

http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab

Windows 8 will provide you protection with a significantly improved version of Windows Defender.

http://blogs.msdn.com/b/b8/archive/2011/09/15/protecting-you-from-malware.aspx

Please reply us back with more information. I will be glad to provide you with the additional options available that you can utilize to get the issue resolved.

Abdul Raqeeb Kola
Former Microsoft Senior Support Engineer/ Sr. Blogger

28 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.