unable to download app from windows 8 store

I'm unable to download apps from win 8 app store .
whenever i click on install button on the app page and app start to install and at that time due to some network or any other reason the connection is terminated the that app go pending state and pause button is disable and only  the cancel button is there
and if i cancel it and start again state remain same .



any solution to this problem

Hi Ali,

 

Thank you for reaching out to the Microsoft Community!

 

Based on the description, it appears that you are having network connectivity issues while downloading apps on Windows 8.

 

I can understand the inconvenience caused to you. I will certainly help you out with this issue.

 

Here are few methods that you may try in order to fix the issue.

 

Method 1: First, run the network troubleshooter to check for any Internet connectivity issues.

 

a. Press the ‘Windows + W’ key on the keyboard; this will bring the search interface.

b. Click ‘Troubleshooting’ in the search result.

c. Under ‘Troubleshoot computer problem’ click on ‘Network and Internet’.

d. Click on ‘Network Adapter’ to start the troubleshooter.

 

 

Method 2: Clear the store cache and check.

 

a. Press "Windows key + R".


b. Type wsreset.exe and click OK.

 

Method 3: Disable the proxy server and check.

 

a. Open Internet Explorer
b. Click Tools and then click Internet Options.
c. Then click the Connections tab.
d. Then click the LAN Settings button.
e. Then Uncheck the option which reads” Use a proxy server for your LAN”

f. Click apply and then ok.

 

 

Method 4: Perform clean boot and check.

 

How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8

http://support.microsoft.com/kb/929135

 

Please note: After the troubleshooting, make sure to boot your computer to normal mode by following the step 3.

 

For more information, refer to the links.

 

What to do if you have problems with an app

http://windows.microsoft.com/en-us/windows-8/what-troubleshoot-problems-app

 

Why can't I find or install an app from the Windows Store?

http://windows.microsoft.com/en-IN/windows-8/why-find-install-app-windows-store

 

 

If anything in my post is unclear or you have further questions on Windows, do not hesitate to let us know. It is our pleasure to be of assistance.

K.Z. Sharief Khan
Ex-Microsoft Forum Moderator

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before posting the above question i have tried all the step mentioned above .....
and
second I'm using an 7.2 Mbps 3g broadband plan through 3g data dongle which i connect  to my laptop USB port...
and this problem only happen to the app which is at download and  for some reason connection is terminated
or i'm at non 3g zone ......

but if make another download form the win 8 store simultaneously example
like wiki app from store as encounter the  the error mentioned above and is in pending state and at that time i download an another app eg jetpack  joyride the download of the jetpack joyride will be comleped and wiki app will be in pending state ....



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Last updated March 25, 2018 Views 595 Applies to: