The store on my windows 8 laptop is not working'

My app store is not opening . When i tries to open it it takes a lot of time in loading but after a lot of time it won't work unable to solve this issue.



Which antivirus program is installed on the computer?



Let's analyze and identify the cause of the issue. Perform the steps provided here.



Method 1: To refresh the content in the Store

a. Swipe in from the right edge of the screen, and then tap Search.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)

b. Enter run in the search box, and then tap or click Run.
c. Enter wsreset.exe in the Run command and then tap or click OK.
Restart your PC
e. On the Start screen, tap or click Store, and check to see if Windows 8.1 now appears on the Store home screen.


Also refer the steps mentioned in the article. I would recommend you to run the app troubleshooter to check for the issue.


Troubleshoot problems with an app



Method 2: Clean boot


Place the computer in clean boot and check for the issue.


How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8


Note: Once you are done with clean boot, please follow the section ‘How to reset the computer to start as usual after troubleshooting with clean boot’ under ‘more information’ in the article to put your computer back to normal startup.


Hope this information helps. Reply with the status so that we could help you further.

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Question Info

Last updated October 16, 2020 Views 3,513 Applies to: