The store on my windows 8 laptop is not working

I have a Lenovo ideapad with windows 8. About a month ago, I reset my computer because it wasn't working. Now the windows store that shows will not work. It says that there are network connection problems and to try again in a few minutes. Well, I checked to see if there were any problems and there weren't. I hope you can respond right away because it is causing my other apps to start crashing down too.
Answer
Answer

Hi,

 

We require the following information from you.

 

1) What is the exact/complete error message?
2) Are you able to perform Internet related activity on your computer?
3) Is the issue confined to Windows Store?
4) Do you have any third party antivirus or security software installed on your computer?

 

I would suggest you to ensure following.

 

a) Ensure UAC is enabled
b) Make sure the Date/Time and Time Zone are correct
c) Check resolution – should be at least 1024x768

 

Follow the troubleshooting methods given here.

 

Method 1:


Step 1: Run the Modern UI App troubleshooter and check if it helps.


Please go to the following link and follow troubleshooting steps given.

http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab

 

Step 2: Clear the cache from Windows store


Please follow the steps given below.


a) Press "Windows+R" key on the keyboard to open Run window.
b) In the Run window type "wsreset.exe" and then click ok it will clear all the cache in Windows store

Method 2:

Step 1: Make Sure that User Account Control (UAC) is enabled.

Please follow the steps given below to enable the UAC and then try to play the game.


a) Press Windows Key + X Key.
b) Click on Control Panel. Click User Account.
c) Click on Change User Control Account Settings. (Enter password if it asks)
d) Drag the bar up to wards Always Notify.

Step 2 : Make sure that the date and time is correct.

Some secure sites require that the date and time match the date and time of the secure site. Make sure that the Date and Time settings are correct on the computer. Follow the steps given under the section “To set the clock” in the link.

http://windows.microsoft.com/en-US/windows-8/clock-out-of-sync

Method 3:

Step 1: Temporarily disable antivirus or security software.

Temporarily disable antivirus software or any security software installed on your computer.

Warning: Security software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Step 2: Make sure that the screen resolution of your screen is set to 1024x768 at least.

Follow the steps given here and set the minimum screen resolution to 1024X 768. Refer the section “Set your monitor to its native resolution”.

http://windows.microsoft.com/en-us/windows-8/get-best-display-monitor

Write to us with the status of the issue. We will assist you further.

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Last updated April 15, 2020 Views 25,057 Applies to: