"Something happened and the Windows Store is no longer working"

Hello all,

I installed Windows 8 on a new computer yesterday on a SSD. Moved my Users and ProgramData directories to a second, disk based,  HD (as explained here : http://www.eightforums.com/tutorials/4275-user-profiles-relocate-another-partition-disk.html). At the time, I remember Windows Store was working.

Installed a bunch of windows updates, both Windows 8 and Office 2010. This morning, when I try to access any application detail page on the Windows Store, I got the message mentioned in the title.

I ran the Modern UI diagnostics tool, and I got two warnings and one error :
"...
Checking for %ProgramData%\Microsoft\Device Stage\Device\{113527a4-45d4-4b6f-b567-97838f1b04b0} The setting is empty. Adding the new setting (A;;0x1200a9;;;AC)(A;OICIIO;GXGR;;;AC) Reset result: SUCCESS 

Checking for %ProgramData%\Microsoft\Windows The setting is empty. Adding the new setting (A;OICIIO;GXGR;;;AC) Reset result: SUCCESS

 ... 

Checking for PeerDistSvc SC.exe finished with exit code = 1060: [SC] OpenService FAILED 1060:The specified service does not exist as an installed service. " 

This last one worries me. It seems I am missing the BranchCache service. I looked into %WINDIR%/System32, and indeed the DLL is not present.  Could this be the cause of the store not working ? And if so, how could a system DLL be deleted without any warning or message ?

Thanks for the answers you mays provide.
 

Question Info


Last updated March 1, 2019 Views 6,185 Applies to:

Hi Pascall,
Thank you for Contacting Microsoft Answers.
To fix this issue you can follow this steps :
Method 1 : Clear the cache from Windows store
Step 1 : Press "Windows+R" key on the keyboard to open Run window
Step 2 : In the Run window type "wsreset.exe" and then click ok it will clear alll the cache in Windows store
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Method 2 : SFC Scan

Run a system file checker scan and check if that helps. Refer the following steps to run SFC scan.

 

a) Move the mouse pointer to bottom left of the screen where you see preview of start menu and Right-click to bring up a list of Windows settings.

b) Click on ‘Command Prompt (Admin) to bring up elevated command prompt. Note Click ‘Yes’ if it prompts for permission.

c) In the command prompt type in the following command ‘sfc scannow’.

The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.
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Method 3 : Safe mode with networking
Step A: Boot the computer in Safe mode with networking and check if the issue persists. Follow these steps to start the computer in safe mode.
a) Press the ‘Windows + C’ key on the keyboard.
b) Click on settings, more pc settings and then general.
c) Scroll down to advanced startup, click restart now.
d) Click on troubleshoot, advanced options, Windows Startup Settings.
e) Click restart, select safe mode with networking and then press enter.
Note: Restart the computer to start in normal mode.

Step B:
If the issue does not persists in Safe Mode with Networking then perform a clean boot to check if any third party application is causing the issue, as clean boot helps in eliminating software conflicts. Follow these steps to start the computer in clean boot.
Step 1:
a) Press the ‘Windows + R’ key on the keyboard.
b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
c) Click the ‘Boot’ tab and uncheck ‘Safe Boot’ option.
d) On the ‘General’ tab, click to select the option ‘Selective startup’, and then click to clear the option Load startup items check box.
e) On the ‘Services’ tab, click to select the ‘Hide all Microsoft services’ check box, and then click ‘Disable all’.
f) On the ‘StartUp’ tab, click ‘Open Task Manager’. In the Task Manager window under startup tab, right click on each startup item which are enabled and select ‘Disable’.
g) Click ‘OK’, and then click Restart.
Step 2: Enable half of the services
a) Press the ‘Windows + R’ key on the keyboard.
b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
c). Click the Services tab, and then click to select the Hide all Microsoft services check box.
d) Click to select half of the check boxes in the Service list.
e) Click OK, and then click Restart.
Step 3: Determine whether the problem returns
If the problem still occurs, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in the Service list.
If the problem does not occur, repeat step 1 and step 2. In step 2, select only half of the remaining check boxes that are cleared in the Service list. Repeat these steps until you have selected all the check boxes.
If only one service is selected in the Service list, and you still experience the problem, the selected service causes the problem. Go to step 6. If no service causes this problem, go to step 4.
Step 4: Enable half of the Startup items
If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.
Step 5: Determine whether the problem returns
If the problem still occurs, repeat step 1 and step 4. In step 4, click to clear half of the check boxes that you originally selected in the Startup Item list.
If the problem does not occur, repeat step 1 and step 4. In step 4, select only half of the remaining check boxes that are cleared in the Startup Item list. Repeat these steps until you have selected all the check boxes.
If only one startup item is selected in the Startup Item list, and you still experience the problem, the startup item that is selected in the list is the service that is causing the problem. Go to step 6.
If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.
Step 6: Resolve the problem
After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration utility, and then click to clear the check box for the problem item.
Step 7:
Note: After you have finished troubleshooting, follow these steps to boot to normal startup.
a) Press the ‘Windows + R’ key on the keyboard.
b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
c) On the ‘General’ tab, click the ‘Normal Startup’ option, and then click ‘OK’.
d) When you are prompted to restart the computer, click ‘Restart’.

Method 2: If the issue persists in clean boot then, restore the computer to a previous state when it was working fine using system restore and check if that helps.
a) Move the mouse to the bottom left of the screen and right-click to get see a list of options.
b) Click on ‘Run’ and type ‘rstrui’. Click ‘OK’ to bring the ‘System Restore’ interface.
c) Following the steps as mentioned in the interface to restore the computer to a previous point.
Note: When you perform System Restore to restore the computer to previous state, programs and updates you installed are removed.
=======================================
Hope it helps, For any further Windows related assistance feel free to contact us
Thank you for Contacting Microsoft Answers,Please reply with the status of the issue.

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Thanks a lot for your answer Jeenav.

After looking at the errors I had in the event log (Store and some Modern UI apps could not access a database that was supposed to be in C:\ProgramData\..., I decided to re-install Windows by moving only the Users folder to me disk based HD. ProgramData, it seems, has to be on the same HD than Windows.




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I've got the same problem - the store is not working.

My event log says I have a problem with ESSENT:

svchost (3380) Instance: Corruption was detected during soft recovery in logfile C:\ProgramData\Microsoft\Windows\AppRepository\edb.log. The failing checksum record is located at position END. Data not matching the log-file fill pattern first appeared in sector 204 (0x000000CC). This logfile has been damaged and is unusable.

How do I remedy this?

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Hi,

Considering the age of the thread and to avoid confusion, if the troubleshooting steps in this thread did not resolve your issue I would recommend creating a new thread so that the community can focus on that thread. Refer to the following link prior to posting a question so that you may provide all the relevant information, for us to help you:

http://support.microsoft.com/kb/555375

2 people were helped by this reply

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Did this solve your problem?

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