Protect Yourself From Tech Support Scams
May 11, 2020
Protect Yourself From Tech Support Scams
Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. Additionally, some scammers may try to identify themselves as a Microsoft MVP.
OK, last weekend I decimated my laptop by refreshing windows 8, I have put everything back added extra RAM all going well until a couple of days ago and the APPS won't open, eg try to open store goes to green screen for a couple of seconds as though it
is going to open then back we go to start screen, same with everything, can anyone help please I miss my news & all the other stuff I like in my morning routine. Adrianne
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You have mentioned that you had to refresh Windows 8 and have installed everything back on the computer and now you are unable to open the Windows 8 Apps. When you try to open it, it tries to open and then closes back to the Start Screen
and it happens with all the apps that you have on your computer. It would be great if you can answer to these questions for a better understanding.
1.Are you getting any error message while trying to open the apps? If yes, what is the exact error message?
2.Do you have any third party security program installed on your computer?
3.Are you using a proxy Internet connection?
4.Did you update all the drivers in the computer after you performed a refresh?
5.What is the screen resolution set for the computer?
You need at least 1024 X 768 screen resolution for Metro apps to work. The Windows apps will not work in screen resolution less than 1024 X 768. To snap apps, you need a screen resolution of at least 1366 x 768. Make sure that the screen
resolution meets these requirements. You can check this by:
a)Right-click the mouse from the desktop interface and select “Screen Resolution” from the menu.
b)Check the screen resolution shown there. It should be at least 1024 X 768.
Also, make sure the User Account Control (UAC) is enabled in the computer. To enable the User Account Control on the computer follow these steps:
a)Press “Windows Logo” + “W”, type “Account Control” in the search bar and press “Enter”.
b)In the “User Account Control Settings” window, move the slider to the default settings and click “OK”.
Let’s try out some basic troubleshooting steps and check the issue. Let’s first check if the system date and time correct. If it is showing an incorrect value, then try the first method to correct the system date and time.
Method 1: Check the System Date and Time
Let’s first check if the system date and time are correct. If they are showing incorrect values, then refer the article “Sign in problems caused by incorrect time” and follow the instructions to set the correct date
and time from this link:
If the above steps did not work, then try the next method to run the App Troubleshooter and check if that works.
Method 2: Run the Apps Troubleshooter
Let’s first run the Apps Troubleshooter and check if that helps. The Apps Troubleshooter is an automated tool which we have developed to address a number of known issues that can prevent the Apps from running properly. This troubleshooter
automatically fixes some issues, including suboptimal screen resolution, incorrect security or account settings etc. You can click on this link to download and run the Apps troubleshooter.
I would also suggest you to click on the below given link and to refer the article: “What to do if you have problems with an app” for more information on how to fix the common issues with the Windows 8 Apps.
If the issue persists, then check if you are using any proxy settings to connect to the Internet. If yes, then go ahead with the next method to disable it.
Method 3: Disable the Proxy Settings.
If you are connected to the Internet using the proxy settings, then the Windows 8 Apps cannot connect to the Internet and thus they do not work properly as expected. So, we need to check and disable the proxy settings in the computer.
Follow these steps to disable the proxy settings and check if it helps.
a)Press “Windows Logo” + “R” keys on the keyboard, type “inetcpl.cpl” and press “Enter”.
b)Click the “Connections” tab, and then click “LAN settings”.
c)Uncheck the “Use a proxy server for your LAN” check box.
Let’s also try clearing the Windows Store Cache and check the issue.
Method 4: Clear the Store cache
You may try to clear the cache for the Store and check if it helps:
a)Press the “Windows Logo” + “R” on the keyboard.
b)Type “WSReset.exe” and press “Enter”.
c)Reboot the computer and try updating the Apps.
If you are using any third party security program, then try disabling it temporarily and check if that is causing the issue.
Method 5: Temporarily disable the third party security program. (If you have installed any)
If you have installed any third party security program, then I request you to contact its technical support to temporarily disable the program and then check the issue.
Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other
software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.
This should fix the issue. However, if the issue persists, please do get back to us with the results of the above methods and additional information regarding the issue.We’ll be glad to assist you with further troubleshooting methods for this issue.
Regards, Rajesh Govind - Microsoft Support Engineer
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