Cannot connect to Windows store error Windows Store isn't available right now. Please try again later.

Original title : "Windows Store isn't available right now"

 

Hey, I have a copy of Windows 8 Pro x64bit, activated and everything.

Ever since my installation (clean, fresh) I have never been able to connect to the Windows Store. It states "Windows Store isn't available right now. Please try again later""

My UAC is enabled,
I am on a Windows Live account (not local)
I've tried WSReset.exe (no avail, Windows Store cache cleared, still does not let me connect)
I've done a sfc/ scannow (no avail, does not detect violations)

I have also tried refreshing the install, also no success.

I have no problems running existing metro apps, just the Store itself.

Any help would be greatly appreciated.


Thanks,


 

Question Info


Last updated September 30, 2019 Views 17,581 Applies to:

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Hi ColinDu,

Thank you for posting in the Microsoft Community. I’m sorry to know that you have issues connecting to Windows store.

I’m glad to provide you with these steps which will help you to resolve issue with connecting to Windows store.

Method 1:

If you are using any Proxy connection, then try disabling the proxy connection and check.

Follow the steps to disable proxy:

a.       Click the Gear box at the top right corner in internet explorer.

b.      Click the Tools button, and then click Internet Options.

c.       Click the Connections tab, and then click LAN settings.

d.      Select the Use a proxy server for your LAN check box.

e.      In the Address box, type the address of the proxy server.

f.        In the Port box, type the port number.

Method 2:

You can also run the Windows 8 App Troubleshooter. The troubleshooter automatically fixes some issues that might prevent your apps from running, including suboptimal screen resolution and incorrect security or account settings:

http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab

Method 3:

If above methods don’t help, you may follow this link:

a.       Open Control Panel, select Troubleshooting.

b.      Click on View all in the left pane.

c.       Click on Network & Internet, select Internet Connection troubleshooter& follow the wizard.

Method 4:

If the issue still occurs, start the computer in clean boot and check if the issue persists. Follow these steps to start the computer in clean boot.

Step 1:

a.       Press the ‘Windows + R’ key on the keyboard.

b.      In the ‘Run’ window type ’MSCONFIG’ and click ‘Ok’.

c.       Click the ‘Boot’ tab and uncheck ‘Safe Boot’ option.

d.      On the ‘General’ tab, click to select the option ‘Selective startup’, and then click to clear the option Load startup items check box.

e.      On the ‘Services’ tab, click to select the ‘Hide all Microsoft services’ check box, and then click ‘Disable all’.

f.        On the ‘StartUp’ tab, click ‘Open Task Manager’. In the Task Manager window under startup tab, right click on each startup item which are enabled and select ‘Disable’.

g.       Click ‘OK’, and then click Restart.

Step 2: Enable half of the services

a.       Follow steps 1a and 1b to start the System Configuration utility.

b.      Click the Services tab, and then click to select the Hide all Microsoft services check box.

c.       Click to select half of the check boxes in the Service list.

d.      Click OK, and then click Restart.

Step 3: Determine whether the problem returns.

If the problem still occurs, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in the Service list.

If the problem does not occur, repeat step 1 and step 2. In step 2, select only half of the remaining check boxes that are cleared in the Service list. Repeat these steps until you have selected all the check boxes.

If only one service is selected in the Service list, and you still experience the problem, the selected service causes the problem. Go to step 6. If no service causes this problem, go to step 4.

Step 4: Enable half of the Startup items

If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.

Step 5: Determine whether the problem returns

If the problem still occurs, repeat step 1 and step 4. In step 4, click to clear half of the check boxes that you originally selected in the Startup Item list.

If the problem does not occur, repeat step 1 and step 4. In step 4, select only half of the remaining check boxes that are cleared in the Startup Item list. Repeat these steps until you have selected all the check boxes.

If only one startup item is selected in the Startup Item list, and you still experience the problem, the startup item that is selected in the list is the service that is causing the problem. Go to step 6.

If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.

Step 6: Resolve the problem.

After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration utility, and then click to clear the check box for the problem item.

For more information have a look the link:

“What to do if you have problems with an app”

http://windows.microsoft.com/en-us/windows-8/what-troubleshoot-problems-app

Hope the information helps. If you need further assistance, please reply. We will be happy to help you.

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I have been getting the same error on my Windows Surface RT for the past 5 days.  I cannot download an application from the store (either pay or free).  I get the message that it is not available, and to try again later.

The store appears to be broken.

Not good for a new OS, IMHO.

top and bottom, fighting injustice, living the dream.

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I had a similar problem. I switched off my AVG firewall and used MS Defender instead. Problem solved. 

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No firewall nor AV active, as far as I can see. Besides, the store worked when I first got my Surface.

 

top and bottom, fighting injustice, living the dream.

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What language is installed in your Windows installation?

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I have a fresh version of windows, cam direct out of the box and I cannot access windows store, I have tried all the prescribed methods and nothing has worked, please help

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have you gotten any remedy for this yet???  I have had the RT for a week and the same thing keeps happening to me

 

 

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I have been getting the same error on my Windows Surface RT for the past 5 days.  I cannot download an application from the store (either pay or free).  I get the message that it is not available, and to try again later.

The store appears to be broken.

Not good for a new OS, IMHO.



Have you tried signing out of the Windows 8 PC, and restarting it? If a Windows update is waiting to configure, that can help resolve the issue.
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I have a Win 7 to Win 8 "in place" upgrade. I can access store from the local user that was previously on the computer, but not from any other accounts. I have tried the following:

- Created Windows user
- Added Windows user to administrator group
- Change user to local account (still admin!)
- Created new local user
- Added new local user to administrator group

None of these other account variations can access the Windows Store. Please advise before I request a refund in 5 days. :(

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I have exactly the same issue...
Impossible to connect to the store so I switch to a Local Account and now I can not even come back to a Microsoft Account as it says I can not connect to the Microsoft services although I have NO issue with my internet connection (I've already tried many solutions, including shutting down firewalls and spywares)
Thanks for your help.
A

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