Cannot Connect To Windows 8 Store, WWAHost.exe Failing?

Hello All,

For some reason I cannot connect to the Windows 8 store. When I start the app I get the familiar green background but it just hangs waiting.

I checked my log files and it looks like the application WWAHost.exe is failing. I am not exactly sure what this process is for but I searched it and found out that it has something to do with the Windows 8 Store. I also have a log indicating that package  winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy was terminated. I suspect this is also related to the Windows 8 Store.

Any help/suggestion would be greatly appreciated!



Here are my event logs:

[Application Hang, Error]
The program WWAHost.exe version 6.2.9200.16420 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 Process ID: 8d0
 Start Time: 01cdc5f14a8f5537
 Termination Time: 4294967295
 Application Path: C:\Windows\System32\WWAHost.exe
 Report Id: 9ae01907-31e4-11e2-be76-6cf049edba2a
 Faulting package full name: winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy
 Faulting package-relative application ID: Windows.Store

<Event xmlns="">
- <System>
  <Provider Name="Application Hang" />
  <EventID Qualifiers="0">1002</EventID>
  <TimeCreated SystemTime="2012-11-19T01:01:10.000000000Z" />
  <Security />
- <EventData>

[Apps, Error]
Package winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy was terminated because it took too long to suspend.

- <Event xmlns="">
- <System>
  <Provider Name="Microsoft-Windows-Immersive-Shell" Guid="{315A8872-923E-4EA2-9889-33CD4754BF64}" />
  <TimeCreated SystemTime="2012-11-19T01:01:10.490667300Z" />
  <Correlation />
  <Execution ProcessID="3020" ThreadID="5992" />
  <Security UserID="S-1-5-21-4165851201-747872939-613132211-1001" />
- <EventData>
  <Data Name="PackageFullName">winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy</Data>


Hi John (?),


I haven't put together a batch file or tool for this procedure. That's something that support would do, after we've gathered some evidence as to cause and effect. Could you follow this sequence below, and send the results? Commands to type are in bold.





PS: Here's how to copy/paste to/from a Command Prompt window, if you don't know how:


1. At the start menu, type cmd.exe. You will see "Command Prompt" in the results list. Right-click on it. A context menu-bar will show up at the bottom of the screen. Click on "Run as administrator". Click "yes" to the User Account Control prompt. Command shell will start.


2. Let's see your LOCALAPPDATA setting. Type...



3. Let's see the contents of the WinStore_cw5n1h2txyewy folder. Type...


C:\>dir "%LOCALAPPDATA%\Packages\WinStore_cw5n1h2txyewy"
 Volume in drive C is System
 Volume Serial Number is CE28-C1D0

 Directory of C:\Users\Paul\AppData\Local\Packages\WinStore_cw5n1h2txyewy

03/18/2013  11:24 PM    <DIR>          .
03/18/2013  11:24 PM    <DIR>          ..
03/18/2013  11:25 PM    <DIR>          AC
03/18/2013  11:24 PM    <DIR>          Settings


4. Do you have the AC folder? If not type...


C:\>md "%LOCALAPPDATA%\Packages\WinStore_cw5n1h2txyewy\AC\PRICache"


5. Now check the ACEs (Access Control Entries) in the ACL (Access Control List) for the AC the folder. Type...


C:\>icacls "%LOCALAPPDATA%\Packages\WinStore_cw5n1h2txyewy\AC"
C:\Users\Paul\AppData\Local\Packages\WinStore_cw5n1h2txyewy\AC S-1-15-2-2608634532-1453884237-1118350049-1925931850-670756941-1603938316-3764965493:(OI)(CI)(F)
                                                               NT AUTHORITY\SYSTEM:(I)(OI)(CI)(F)
                                                               Mandatory Label\Low Mandatory Level:(OI)(CI)(NW)
Successfully processed 1 files; Failed processing 0 files


6. Do you see the S-1-15-2.... and "Mandatory Label\Low Mandatory Level" ACEs in the list? If not, type...


C:\>icacls "%LOCALAPPDATA%\Packages\WinStore_cw5n1h2txyewy\AC" /grant *S-1-15-2-2608634532-1453884237-1118350049-1925931850-670756941-1603938316-3764965493:(OI)(CI)(F) /setintegritylevel (OI)(CI)L
processed file: C:\Users\Paul\AppData\Local\Packages\WinStore_cw5n1h2txyewy\AC\
Successfully processed 1 files; Failed processing 0 files


6. Try to launch the Store app

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Question Info

Last updated May 21, 2021 Views 37,092 Applies to: