Windows Update Not Working At All - I also have Windows Defender & Store Problems

Notebook =  HP Pavilion g6-2219sa Notebook PC

OS = Windows 8

 

Basically Windows Update keeps freezing when it doesn't even load

I need to update my laptop (bought it in January 2013, OS = Windows 8, HP Pavilion G6), well I'm sure I need to. However, when I go on Control Panel etc or anywhere else and click on the hyperlink "windows update" it just freezes windows explorer, and the mouse pointer just has the blue loading ring next to it whenever the mouse is hovered over the windows explore window. - I then have to open Task Manager, end "Windows Explorer", log out and then log back in again. are there any solutions to this? I've tried troubleshooting Windows Update, it tells me to try troubleshooting as an administrator, I do that and it says still no problems found. Any solutions??

In addition to this, I need to update Windows Defender, however everytime I try and do this it just says "connection failed", which I don't understand why as my internet connection is perfectly fine. any solutions? Can this problem be related to the Windows Update problem?

Another problem I am facing is with Windows Store - when I click on it sometimes it just doesn't load, the loading icon (the dots going around in a circle) just stay there forever so I have to close it. When it does open sometimes, if I try at install an app, it says installing, but never installs. And when I want to see the apps I already have installed by clicking on "your apps", that page never loads. 

 

Could this be anything to do with a firewall or whatnot? If so, what do I do?

Are there any solutions to the problems I am facing? Please help 

thank you!

 

Question Info


Last updated March 24, 2018 Views 309 Applies to:

Notebook =  HP Pavilion g6-2219sa Notebook PC

OS = Windows 8

 

Basically Windows Update keeps freezing when it doesn't even load

I need to update my laptop (bought it in January 2013, OS = Windows 8, HP Pavilion G6), well I'm sure I need to. However, when I go on Control Panel etc or anywhere else and click on the hyperlink "windows update" it just freezes windows explorer, and the mouse pointer just has the blue loading ring next to it whenever the mouse is hovered over the windows explore window. - I then have to open Task Manager, end "Windows Explorer", log out and then log back in again. are there any solutions to this? I've tried troubleshooting Windows Update, it tells me to try troubleshooting as an administrator, I do that and it says still no problems found. Any solutions??

 

Press Windows Key + X

Click Command Prompt (Admin)
At the command prompt, type:
sfc/scannow
Hit Enter on your keyboard
Your system will be checked integrity violations

You can reset Windows Update components by running the Fixit on this page. But, if there's malware present, it will continue to reset the connection to the update servers:

How do I reset Windows Update components

<

http://support.microsoft.com/kb/971058>

Suggest you download and save the Fixit. Then configure the system to Clean boot prior to running it:

How to troubleshoot a problem by performing a clean boot in Windows Vista/Windows 7

<

http://support.microsoft.com/kb/929135>



In addition to this, I need to update Windows Defender, however everytime I try and do this it just says "connection failed", which I don't understand why as my internet connection is perfectly fine. any solutions? Can this problem be related to the Windows Update problem?

 

Try downloading the latest definition files separately for Windows Defender and install it.

How to manually download the latest definition updates for Windows ...



Another problem I am facing is with Windows Store - when I click on it sometimes it just doesn't load, the loading icon (the dots going around in a circle) just stay there forever so I have to close it. When it does open sometimes, if I try at install an app, it says installing, but never installs. And when I want to see the apps I already have installed by clicking on "your apps", that page never loads. 

 

<this will clear the cache for the Store>

From the Desktop
Press the Windows key + R
Type WSReset.exe and hit OK

http://windows.microsoft.com/en-us/windows-8/what-troubleshoot-problems-app

Method 3 :


You can try to Run Apps Troubleshooter

Download and run the Modern UI App troubleshooter and check.

http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab

Please use the following links as a reference :

http://windows.microsoft.com/en-us/windows-8/what-troubleshoot-problems-app

 

Could this be anything to do with a firewall or whatnot? If so, what do I do?

Are there any solutions to the problems I am facing? Please help 

thank you!


Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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