Notebook = HP Pavilion g6-2219sa Notebook PC
OS = Windows 8
Basically Windows Update keeps freezing when it doesn't even load
I need to update my laptop (bought it in January 2013, OS = Windows 8, HP Pavilion G6), well I'm sure I need to. However, when I go on Control Panel etc or anywhere else and click on the hyperlink "windows update" it just freezes windows explorer, and the mouse pointer just has the blue loading ring next to it whenever the mouse is hovered over the windows explore window. - I then have to open Task Manager, end "Windows Explorer", log out and then log back in again. are there any solutions to this? I've tried troubleshooting Windows Update, it tells me to try troubleshooting as an administrator, I do that and it says still no problems found. Any solutions??
In addition to this, I need to update Windows Defender, however everytime I try and do this it just says "connection failed", which I don't understand why as my internet connection is perfectly fine. any solutions? Can this problem be related to the Windows Update problem?
Another problem I am facing is with Windows Store - when I click on it sometimes it just doesn't load, the loading icon (the dots going around in a circle) just stay there forever so I have to close it. When it does open sometimes, if I try at install an app, it says installing, but never installs. And when I want to see the apps I already have installed by clicking on "your apps", that page never loads.
Could this be anything to do with a firewall or whatnot? If so, what do I do?
Are there any solutions to the problems I am facing? Please help