Windows 8 Upgrade + Free Pro Pack (Media Center Upgrade) = Frustrated long time Microsoft Customer and supporter

I purchased upgrades to Windows 8 for $40 to upgrade my four laptops in our household. I have the retail version of Windows 7 Ultimate on my main laptop. OEM Windows 7 Pro on my secondary laptop and then Home Pro from there. I ordered the first upgrade to Windows 8 on Jan. 26,2013 and decided to upgrade the rest of my machines. I talked my little brother into upgrading his Vista laptop to Windows 8. We also did the Pro Pack ... media center free application. They took my money for the upgrades, and delivered a black hole for the Media Center.

 

I called Microsoft today and was ping ponged back and forth between Microsoft Customer Support and Microsoft App Store, some six times. Each time that I got transfered the audio from the phone got lower and lower until I gave up trying to hear the excuses. Over an hour with no results because I could not hear the associate. Ultimately it was my fault. Remember Windows ME, how about Vista? All versions that I have owned and I felt that the $40 limited time upgrade to Windows 8 would be a little redemption. I was going to purchase a Windows Phone. Nope not anymore.

 

The Media Center upgrade was to be free, didn't lose much there, except faith. How do you think I will fare restoring my machines back to the original version and letting the credit card company take it from there?

 

Question Info


Last updated March 24, 2018 Views 8,110 Applies to:

I assumed you purchased a product key (for each of those computers). You can't use 1 $40 dollar upgrade and upgrade multiple computers. Each computer must have its own separate unique product key (license).

 

1 computer, 1 license.

 

How to purchase additional keys:

Press Windows key + X

Click System

Click View details in Windows Activation

Click the link: Buy Windows for another computer

http://www.windows.com/buy

Yes, you might be prompted to go through the install routine with just the 5 mb web installer, but you don't actually have to do the download, just make the acquisition and the product key will be presented to you in the Upgrade Assistant (you will also have a copy sent to your email address).

Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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Hi Andre,

Yes, I purchased 4 licenses for the machines that was to upgrade. The problem is the Media Center. I know that there probably is a good reason that they did not have it in Windows 8, but it was the principle of the offer that I took advantage of and did what was needed; then to get no keys. I did not see where it said anything about installing Win8 first before you get the keys. I should have printed the page. Remember folks "If it ain't in writing it ain't". They kindly suggested that I can purchase the Pro Pack from the Winows App Store. Not going to happen.

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Are you aware that the media center free upgrade had to be installed before Jan 31st? The $40 installation of win pro can be installed any time even years from now. The $70 Pro Pack (which was for upgrading win 8 plain to win 8 pro not for media center) was not free. Each free media center key had to be sent to a diff email address but had to be installed by Jan 31st. Media center can now be purchased for $9.99. Just go to Add Features and select it and pay for a key.

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I too purchased the Windows 8 upgrade with the free Windows Media Center offer. I unfortunately had some issues after installing windows 8 and my computer crashed so I was unable to install the Windows Media Center before the Jan 31st deadline, so now I it appears I cannot install it even though I have the product key for it. Go figure I upgrade to Windows 8, have major issues that cause my computer to crash as a result of upgrading (had no trouble before upgrading, completed the compatibility run and everything checked out so before anyone says anything all things were A-OK before upgrading) and now I am told I need to pay another 9.99 to purchase Media Center. Somehow that seems like a rip off since it was no fault of mine that I could not install the media center free before the deadline (keeping in mind a did get a product key for it). I just know I will not upgrade to another Windows OS until I absolutely have to and even then, I may just switch to Apple.

 

 

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Hello mlg63,

I was unaware of the installation date requirement. I am just going to chalk this experience up to not readng the fine print. The money that I spent for the upgrade will be a cheap class, on how not to buy something before reading all of the hitches involved. I will probably not upgrade my machines since not only is it OS that is upgraded but most of the software that I own has to be upgraded as well. So a cheap $40 upgrade could end up costing me hundreds of dollars in a short order. Media center at $10 won't break me either. So I will quit whining about it. I thank everyone who responded.

 

 

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Kelly,

I think that it is a painful task to upgrade any machine. Not only do you have to worry about the hardware but the largest investment is your software that you purchased, which may or may not work. I do IT work for a couple of larger companies and find that when upgrading server software there are issues to think about for the proprietary software running on such servers. This software alone can run into thousands of dollars.

 

Hence the reason that I image the drives before doing an upgrade. At least I can go back to the old system should things go bad.

 

I agree about the install time limit and the feeling about being ripped off. Although how can one get ripped off when no money exchanged hands? It seems that Microsoft has a way of irritating its customers with each new version of OS in one way or the other. It really does not have to be that way, but it is something to be expected. I have been using computers since 1986 when I got my first DOS machine with two floppy drives in it. I was going to get into the 21st century and purchase my first smartphone, I was leaning really hard to a Windows phone, but think I will keep my flip phone for awhile until I decide between Apple, Android or Windows.

 

Don't lose faith. I installed Windows 8 on a laptop that I have and it is very good. I had to cheat however and install the Classic Shell just to have my rubber crutch start button. I talked my brother into buying the upgrade on January 26th and we put it on his daughters Vista laptop. It was a real dog before the upgrade, now it is snappy and works well. He is going to buy a battery for it now.

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Media Center is really not needed. Just download a free dvd video player like VLC. If you have a tv tuner, use the software that came with it. Media Center is old school since dvd's are going the way of floppy disks. It's all about the Internet and the Cloud now. You probably won't use it.

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Well to start off with, if anyone would have read more about Windows 8 they would have learned that it was going to ship without Media Center. I found this out and still bought Windows 8 for all of my computers. For a short time Mocrosft did give away a free product key for the Pro pack features, which I took advantage of. I now have Windows 8 and Media Center on all of my Computers and it only cost me $70 for one and the others for free.

 

When ever a new OS comes out, do some research on what features it will have and the one they will take away, this way you won't be disappointed when something is not there. I also would like to say that Windows 8 is as good as Windows 7, but there are some things Windows 8 won't do. One of them is that it does not like some BluRay players or motherboards. So research this also before running out and buying that new and shiney OS.

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You are right. Research everything about the OS before jumping in with both feet. I have one machine with Windows 8 on it simply because I support Microsoft products for my job. So yes I should have been the first one to do the research on this matter. In looking for a new smartphone the same applies to them as well. I have not made up my mind yet on what OS to purchase there either. With the last experience, I will step softly this time.

 

Regarding Windows 8.... It works well, seems fast. I have not loaded all of the software on it yet, and you will find programs that will not work. So the cost of the OS is just the beginning. Upgrading all of your software that won't run on it costs money too.

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I do NOT believe how much Microsoft has fallen. I have nothing but problems with win 7, 8 and 8 and 8.1 the offensive aggressive obnoxious push by Microsoft to sell me win 10 when the previous versions DO NOT WORK CORRECTLY. I spend most of my time trying to fix MS errors [the unhelpful error codes are ridiculous], purchasing 3rd party errors to fix MS problems and waiting while my system restores countless times. there is virtually no help available. INCOMPETENCE, ARROGANCE AND POOR ENGINEERING HAVE COST ME MONTHS OF UNNECESSARY MAINTENANCE AND HUNDREDS OF DOLLARS IN 3RD PARTY SOFTWARE. MS DOES NOT LISTEN OR CARE ABUT ITS CUSTOMERS!!!!!!! I HAVE BEEN A CUSTOMER FOR DECADES AND I AM SICK TO DEATH OF THE NEW MICROSOFT!!!! KEEP YOU WIN 10 AND STOP TRYING TO OVERRIDE MY NON ACCEPTANCE OF IT. FIRE ALL YOUR MARKETEERS AND OFFSHORE WORKERS, THEY ARE ARROGANT, INCOMPETENT, SELF SERVING, ANNOYING USELESS AND NOT WANTED!!!!!!!!!!

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