Windows 8 upgrade assistant says: "We can't connect right now... Check your Internet connection and try again."

Compatibility scan completes then I get the following message: "We can't connect right now... Check your Internet connection and try again."


I AM CONNECTED to the Internet. Been getting this message for 12 hours now.
 

Question Info


Last updated May 31, 2019 Views 25,229 Applies to:

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

I had the same problem also. I tried to find out if maybe it was because I was missing a windows update (I'm running vista). Windows Update couldn't connect to the internet either. I looked up the error code and it was a Windows/Machine time mismatch. The computer was showing Dec 2007. I change the date to today's date, and Windows Update's error went away. Tried the upgrade assistant again and it worked. I hope this helps.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Make sure your time and date are correct!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I had this problem, finally solved it by going into task manager (pressing <ctrl> <alt> and <del> together, then choosing "Start Task Manager" on the bottom (Windows 7), go to the "Processes" tab, sort by "Image Name" and find "avgtray", then click the "End Process" button.  Even though I basically had AVG set to do nothing, it was obviously doing something, because once I ended the process, the rest went seamlessly.  Hope this helps!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Compatibility scan completes then I get the following message: "We can't connect right now... Check your Internet connection and try again."


I AM CONNECTED to the Internet. Been getting this message for 12 hours now.
  hi everybody....
  i got same problem as you. but i resolve it.  how ? let it check..
  i have genuine window 7 home basic .....
1. lets update your bios from manufacturer website or search on google (plz do it with extreme          
    caution and plz get guide about how to do it from customer care of manufacturer. dont ask them
    anything else) (((((((( it is very important step)))))))))))
2. your last window must be genuine so it can takes update from server automatically if it is
    not updating automatically then update window manually (((((((( it is very important step)))))))))))
3. update your window using window update in control panal
4. restart your pc.
5. check your pc date and time. better you synchronize your date and time using auto check in
    change date and time menu.
6. disable all firewall and antivirus.
7. plz download all required driver for your pc..
8.open window 8 upgrade assistant tool.. and proceed
  enjoy.................  

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

 1      อะไรระบบปฏิบัติการที่ติดตั้งบนเครื่องคอมพิวเตอร์ของคุณคืออะไร?

Windows 7


2      คุณใช้การเชื่อมต่อแบบมีสายหรือไร้สาย?

ฉันได้พยายามไม่ประสบความสำเร็จโดยใช้ทั้งการอัพเกรดแบบใช้สายและไร้สาย การเชื่อมต่อทั้งสองและ / หรือถูกต้องทำงาน


ถ้าคุณกำลังใช้ Windows 7 บนคอมพิวเตอร์ของคุณโปรดทำตามวิธีการ

วิธีที่ 1:

หากคุณกำลังใช้การเชื่อมต่อแบบไร้สายลองเชื่อมต่อสายเคเบิลโดยตรงและตรวจสอบ

พยายามกับเคเบิลเสร็จการปรับรุ่น Windows 8 ผู้ช่วยตรวจสอบความเข้ากันได้ แต่ ยังคงมีเท็จ "เราไม่สามารถเชื่อมต่อได้ในขณะนี้ ... ตรวจสอบการเชื่อมต่ออินเทอร์เน็ตของคุณและลองอีกครั้ง." ข่าวสาร อีกครั้งกับการเชื่อมต่อการทำงานอย่างเต็มที่กับอินเทอร์เน็ต


วิธีที่ 2:

ลองทดสอบปัญหาในการบูตสะอาด

 
การทดสอบเสร็จสมบูรณ์และความเข้ากันได้ Windows 8 ผู้ช่วยอัพเกรดตรวจสอบหลังจากคลีนบูต แต่ก็ยังมี ความผิดพลาด "เราไม่สามารถเชื่อมต่อได้ในขณะนี้ ... ตรวจสอบการเชื่อมต่ออินเทอร์เน็ตของคุณและลองอีกครั้ง." ข่าวสาร อีกครั้งกับการเชื่อมต่อการทำงานอย่างเต็มที่กับอินเทอร์เน็ต 

วิธีที่ 3:

ปิดการใช้งานซอฟต์แวร์ป้องกันไวรัสและตรวจสอบ


ครั้งแล้วครั้งเล่าและเสร็จสมบูรณ์ของ Windows 8 อัพเกรดความเข้ากันได้ช่วยตรวจสอบหลังจากปิดการใช้งานโปรแกรมป้องกันไวรัส แต่ยังคงมี เท็จ "เราไม่สามารถเชื่อมต่อได้ในขณะนี้ ... ตรวจสอบการเชื่อมต่ออินเทอร์เน็ตของคุณและลองอีกครั้ง." ข่าวสาร อีกครั้งกับการเชื่อมต่อการทำงานอย่างเต็มที่กับอินเทอร์เน็ต เริ่มต้นใหม่ป้องกันไวรัส



Follow., But it is not.
Answer that.
thank you

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Thank you SO much. I've been so stupid to miss this simple thing out and it's sorted all of the problems on my laptops internet connections.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I am having the exact same problem. It does the compatibility check. I click Next and then it says can't connect.

 

I called customer support twice. I told them Im calling about the $14.99 Windows 8 upgrade promo and that Im having problems with the Upgrade Assistant.

 

They asked me for my order number.... I told them I don't have one. I have a promo code and the website says I purchase it through the Upgrade Assistant...

 

Assuming the guy I spoke to had no idea what I was asking.. He goes on to say "Oh you need to wait 2-4 hours for an email with your order number to arrive..." The guy was dumb as a rock. I just told him I didnt order anything.

 

I then turned off my antivirus, loaded all services, disabled firewall, used a wired connection.. still nothing..

 

I call back.. a different guy asks for my order number and asks if I have an account with microsoft... I guess no one at Microsoft understands how this upgrade works. Me having a Microsoft account will in no way resolve the issue as to why Upgrade Assistant fails to connect to no reason.

 

He then transfers me to Technical Support... just for me to hear "Please call back during regular business hours"..

 

No wonder people pirate stuff.. If a company launches a new product and people can't even get it and customer service doesnt even have an explanation on whats wrong. Why give money to companies with horrible customer service.


ITS NOT YOUR PC SEE THE FIX HERE :

 

http://answers.microsoft.com/en-us/windows/forum/windows_8-windows_install/windows-8-assistant-error-cant-connect-right-now/17ec5088-28ca-4a03-8e29-0b9309bb9b9f

2 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

 1.      What is the Operating System installed on your computer?

Windows 7


2.      Are you using wired or wireless connection?

I've tried unsuccessfully upgrading using both wired and wireless. Both connections are and/or were properly working.


If you are using Windows 7 on your computer, please follow the methods.

Method 1:

If you are using wireless connection, try connecting the cable directly and check.

Tried with cable, completed Windows 8 Upgrade Assistant compatibility check, but still got false "We can't connect right now...Check your Internet connection and try again." message. Again, with fully functional connection to Internet.


Method 2:

Let’s test the issue in clean boot.

 
Tested and completed Windows 8 Upgrade Assistant compatibility check after clean boot, but still got false "We can't connect right now...Check your Internet connection and try again." message. Again, with fully functional connection to Internet. 

Method 3:

Disable antivirus software and check.


Retested and completed Windows 8 Upgrade Assistant compatibility check after disabling anti virus, but still got false "We can't connect right now...Check your Internet connection and try again." message. Again, with fully functional connection to Internet.

Restarted antivirus.


ITS NOT THE PC -- SEE THE FIX HERE RESOLVED FOR 99% OF THE CASES

 

http://answers.microsoft.com/en-us/windows/forum/windows_8-windows_install/windows-8-assistant-error-cant-connect-right-now/17ec5088-28ca-4a03-8e29-0b9309bb9b9f

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

rough translation  in english :

 

1 What operating system is installed on your computer is?

Windows 7




2 you use to connect to a wired or wireless?

I have tried unsuccessfully using both wired and wireless upgrades. To connect the two, and / or be required to work.




If you are using Windows 7 on your computer, please follow the procedures.


Method 1

If you're using a wireless connection, try connecting the cable directly and check.

Cable tries to complete the upgrade assistant Windows 8, check compatibility, but there are still false, "we can not connect now ... check your internet connection and try again." News. again with a fully working connection to the Internet.





Method 2:

Let's test the issue in clean boot.


 
Complete testing and compatibility, Windows 8 users can upgrade it after a clean boot, but still with error "can not connect right now ... check your internet connection and try again. again. "news again with a fully working connection to the Internet.


Method 3:

Disable the antivirus software and check.




Again and complete the Windows 8 upgrade compatibility-check after disabling antivirus but still false, "we can not connect now ... Check your Internet connection. and try again. "news again with a fully working connection to the Internet. Start a new antivirus

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

In my case I've had blank password (I have Windows 7) and as soon as I've changed it, I was able to connect. I've used Ctrl+Alt+Del to change blank password.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.