Windows 8 Purchase from Arvato Digital Services

I purchased a downloadable copy of Windows 8 from Arvato Digital Services on Oct 7, 2013. I need to re-download the software and recover my product key. I no longer have the confirmation email or the order number. I do have a transaction number on my bank statement. I just spent over an hour on the telephone with Microsoft to no avail. Microsoft can not or will not give me the information I need so I can use the software I purchased. A major rip-off in my opinion. I would think that the largest software company in the world would be able to locate my transaction information. Maybe I need to call the INS they may have a copy of my confirmation email. Anyone got any ideas?
 

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Last updated April 13, 2019 Views 872 Applies to:

Go to the order summary page, there you will find your product key:

https://www.mswos.com/

 

Go to this website and click on "Account/ Download + product keys " (near the page bottom), the information there should help you obtain your product key and order information.

http://www.microsoftstore.com/store/msus/en_US/home

 

You can download it from there and use your product key to upgrade:

http://windows.microsoft.com/en-GB/windows-8/upgrade-product-key-only

Microsoft should be able to retrieve your product key though, I find that strange.

If you experience any problem with order summary and billing issue, please contact a customer support agent at:

http://support.microsoft.com/gp/esd-support-phone-numbers

Is the software installed still?

Here are four utilities, all of which will may display your product keys if they are still there:
Belarc Advisor: http://www.belarc.com/free_download.html
(It does a good job of providing a wealth of information.)

Also: http://www.magicaljellybean.com/keyfinder.shtml
and: http://www.nirsoft.net/utils/product_cd_key_viewer.html
and RockXP: http://www.majorgeeks.com/download4138.html which has additional features

Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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Go to the order summary page, there you will find your product key:

https://www.mswos.com/

Go to this website and click on "Account/ Download + product keys " (near the page bottom), the information there should help you obtain your product key and order information.

http://www.microsoftstore.com/store/msus/en_US/home

You can download it from there and use your product key to upgrade:

http://windows.microsoft.com/en-GB/windows-8/upgrade-product-key-only

Microsoft should be able to retrieve your product key though, I find that strange.

If you experience any problem with order summary and billing issue, please contact a customer support agent at:

http://support.microsoft.com/gp/esd-support-phone-numbers

Is the software installed still?

Here are four utilities, all of which will may display your product keys if they are still there:
Belarc Advisor: http://www.belarc.com/free_download.html
(It does a good job of providing a wealth of information.)

Also: http://www.magicaljellybean.com/keyfinder.shtml
and: http://www.nirsoft.net/utils/product_cd_key_viewer.html
and RockXP: http://www.majorgeeks.com/download4138.html which has additional features

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Hah... Microsoft recover your product keys? That's an awesome joke.

I purchased my Windows 8 on Oct 26, 2012 from Arvato Digital Services. I kept my email in my Outlook.com, marked and stored in a location I would not delete it from... Went into my account today, cannot find a single email from before 2013. 

Alright, fine my email is MIA, call Microsoft as everyone suggests. Got the number from http://support.microsoft.com/gp/esd-support-phone-numbers and called them. Three transfers later and on hold for 30 minutes+ I finally get someone that can "assist me". They assist me by telling me that they have no way of retrieving the product key that was purchased, even though you have the order number (which does not work on their order site), it was purchased through Paypal and you are looking at the receipt. The ONLY way that you can get your product key.... Purchase a brand new one from them for $100.

Yeah, Microsoft will help ya out real good. Help you out by lightening your Wallet.

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I don't think Microsoft is reading my post correctly. None of the links or suggestions have any relevance to my problem. I did read some other posts and noticed that I am not the only person with this problem. Like I said before, A major rip-off in my opinion.

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Hi,

If you can still boot your computer, and it is activated properly, you can in fact recover your product key with one of the programs Andre mentioned.... It is stored in your Registry.

The  http://www.nirsoft.net/utils/product_cd_key_viewer.html doesn't require installation so it doesn't leave something installed on your machine...

When you run one of these, you will get a "Product ID" and the key... You need the key...

I don't know what the other issues are, but this will get you what you need... the key to reinstall.

BTW... most of the replies on this forum are from volunteers, not Microsoft...

           Unless the poster is identified specifically as a Microsoft Support Engineer, you are

           communicating with a volunteer... All of the other titles are honorary.

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Maybe I need to start again. The computer I tried to installed Windows 8 on crashed. All of the information needed to activate Windows 8 was on the computer that crashed. I have no order number, I have no product key, I have no email with any information about my purchase. I'm not sure what email address I used to purchase the product. What I need is a way to get my product key from Arvato. The website for Avarto no longer exists, at least I can't find it. The only information I have that is connected to my order is my credit card number, it would be nice if Microsoft store could find my purchase using my credit card number. Thanks to all who have responded to my dilemma.

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Hi,

That makes the nature of your problem a bit more clear... I wish I had a answer....

The only thing I can suggest is to try the esd support numbers and hopefully get someone a bit more helpful...

I had a problem activating Media Center for Win 8... The first person I spoke to when I called basically implied that I was pirating their software... even though Microsoft emailed me the key, and I still have the email !!! 

I gave up, and after fuming for a couple of days I tried again... Things went much better, the second person I spoke to was much more understanding and knowledgeable of my issue. My Media Center was activated with the key I had been sent, and I have never had another issue reactivating it...

It might be worth another try.

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