Windows 8 online download

I've gone thought the download procedure and it downloads and  comes to 100% and then says checking download files then it says access denied and stops. I've paid for it by debit card! what do i do next?
 

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Last updated December 26, 2019 Views 18,484 Applies to:
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Hi Dennis Gorringe,

Thank you for posting in Microsoft community!

I am sorry to hear that you cannot download windows 8 online. I will definitely help you with this.

Which Operating System do you have?

Which browser are you using?

Method 1:   Perform a clean boot and check for the issue.

               Refer the link for steps to clean boot

               http://support.microsoft.com/kb/929135             

disclaimer: After you have finished troubleshooting, follow step 3 from the above article to boot to normal startup .

 Method 2: 2Delete all the temp files.

Steps: 

a. Press Windows+R

b. Run window opens

c. Type %temp%

d. Press CTRL+A to select all

e. Press SHIFT+DELETE to delete the temporary files permanently

Method 3:  Place the computer on hardware clean boot.

Steps:

a: Unplug all the hardware connected to the computer except mouse and keyboard

    and restart the computer.

Method 4:  Uninstall any 3rd party security software.

Refer the link

http://windows.microsoft.com/en-US/windows7/Disable-antivirus-software

disclaimer: : Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Method 5:

Try to rename or delete the WebSetup folder and try again.

C:\Users\<user>\AppData\Local\Microsoft\WebSetup

Also, you could try downloading on another computer and create a bootable DVD or USB thumb drive and attempt the install on the computer you are using:

 Method 6:

 When you purchase Windows 8 an email with the download link and purchase details will be sent to your email address that you use to purchase/register your product, you can just access that email and use the download link in it to re-download it on your computer.

 Method 7:

 Below are the links that will help you download Windows 8.

Note: Please refer to option 4 in first link below and to download the correct version from second link and use the product key of windows 8.

 http://windows.microsoft.com/en-GB/windows-8/buy-windows-8-online-faq

 http://windows.microsoft.com/en-GB/windows-8/upgrade-product-key-only

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