Protect Yourself From Tech Support Scams
May 11, 2020
Protect Yourself From Tech Support Scams
Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. Additionally, some scammers may try to identify themselves as a Microsoft MVP.
Yesterday I downloaded Windows 8 and began the install process. After a rather long delay I got a screen message telling me the "installation was not successful". My download came from Arvato Digital Services LLC and I was charged $39 for Winows 8 Pro.
How do I locate the downloaded file of Windows 8 so I can re-try the installation or failing that get a credit on my credit card for the $39 ?
Thanks ! My email address is *** Email address is removed for privacy ***
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Last updated October 20, 2018
When you purchase Windows 8 an email with the download link and purchase details will be sent to your email address that you use to purchase/register your product, you can just access that email and use the download link in it to re-download it on your computer.
Below are the links that will help you download Windows 8.
Note: Please refer to option 4 in first link below and to download the correct version from second link and use the product key of windows 8.
Hope this will help you. Please feel free to reply for any further assistance and we will be more than happy to help you.
Gather all important application discs and hardware driver discs you might need to be reinstalled.
Check the manufacturer and software developers website for updates available and to find out about the status of compatibility with Windows 8. It is possible that if the software is compatible with Windows Vista it will likely work with Windows 8 since
they share the same driver model.
If you are using software such as iTunes or Adobe programs, remember to deauthorize and deactivate them before running setup.
When making significant changes to your computer such as an upgrade, it is always recommended you backup your system prior to installing a new version of Windows. Thankfully, all editions of Windows 7 includes system imaging, which means you can backup your
entire Windows 7 installation and restore it if it fails. Learn more about how to backup your Window 7 installation
In addition to System Imaging, you can backup just your personal files using Backup and Restore, to do that, check out the following article:
If you want to backup themes, wallpapers and other minor features, Windows Easy Transfer is another option, you can learn more about it
What you can do before attempting the upgrade?
You can do some pre-requisite tasks to ensure a smooth migration from Windows 7 to Windows 8. If you are using a name branded computer such as a Dell or HP, go to the manufacturers website for the model computer you are using and download the latest available
drivers for that computer. Store them on a disc or USB thumb drive. Important drivers you should try to obtain include Network and Video Drivers. Its possible that they might just have Windows Vista or Windows 7 drivers, those will work with Windows 8.
Other things you can do:
Uninstall any security software before attempting to upgrade.
Disable any encryption software you might have installed.
Disable/uninstall disk utility software such as DVD/CD burning utilities or third party defragment programs such as Perfect Disk.
Make sure your computer is updated (devices and applications).
Disconnect any external devices before installing.
Check your hard disk for any errors:
- Click Start
- Type: CMD
- Right click CMD then click Run as administrator
At the Command Prompt, type: chkdsk /r /f
Exit the command prompt.
When you restart your system, your computer will be scanned for errors and attempts will be made to correct them.
Another thing you can do is disable Start items:
Hit Enter on your keyboard
On the General tab, click Selective Startup.
Under Selective Startup, click to clear the Load Startup Items check box.
Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
When you are prompted, click Restart.
After the computer starts, check whether the problem is resolved.
Run the System File Checker utility.
SFC/Scannow checks your Windows installation for errors and corrects them. This will help with ensuring that a smooth upgrade occurs.
Type: CMD, from the results, right click CMD
Click ‘Run as Administrator’
At the Command Prompt, type: sfc/scannow
This will check for any integrity violations
Restart your system
Best, Andre Windows Insider MVP MVP-Windows and Devices for IT twitter/adacosta groovypost.com
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