Windows 8 Blocked Key nightmare

I spend an entire day calling Lenovo and Microsoft trying to get support, but got nothing.
I called each at least 3 times in two different phone numbers I have been given, with no luck. Each company keeps pointing the finger to the other.

1) I bought a brand new Lenovo computer with Windows 8. However, my windows 8 keeps complaining my product key has been blocked.
2) Lenovo claims this is a software problem related to Windows, hence I have to contact Microsoft.
3) Microsoft claims it's a problem on Lenovo's end, hence I have to contact Lenovo.

I called each one back and forth at least three times. I've been given at least 3 numbers for Microsoft support and 2 numbers for Lenovo support.

This is a costumer support nightmare.
1) Lenovo shipped a computer with a blocked windows 8 key.
2) Neither Lenovo nor Microsoft's "specialized" support have a path to get this issue fixed.

I'm posting here because I believe this is ultimately Microsoft's fault. Support was useless for this case.

Can someone responsible for the Windows 8 activation / OEM keys please get in touch? On my book you are doing a terrible job so far.

Edit: this computer was bought directly from Lenovo, came with windows 8 and a windows 8 sticker. See reply bellow with computer description (from the invoice) and sticker.
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lets see if we can find out why it is blocked

Please open an Elevated Command Prompt window (in Start, type 'Command' - a Command Prompt icon will appear, right-click on it, and select Run as Administrator)

At the Prompt, type

 

Licensingdiag.exe -report %userprofile%\desktop\report.txt -log %userprofile%\desktop\repfiles.cab

 

(note the spaces!)

two files will be put on your desktop -

open the 'report.txt' file in Notepad, and copy/paste the results to your response - you can ignore the repfiles.cab file for the moment, as it's only backup data


just to be clear, this is not Microsoft. this is a user to user forum provided by Microsoft manned primarily by volunteers like myself.

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<DiagReport>
<LicensingData>
  <ToolVersion>6.2.9200.16384</ToolVersion>
  <LicensingStatus>SL_LICENSING_STATUS_NOTIFICATION</LicensingStatus>
  <LicensingStatusReason>0xC004FE00</LicensingStatusReason>
  <LocalGenuineState>SL_GEN_STATE_INVALID_LICENSE</LocalGenuineState>
  <LocalGenuineResultP>0</LocalGenuineResultP>
  <LastOnlineGenuineResult></LastOnlineGenuineResult>
  <GraceTimeMinutes>0</GraceTimeMinutes>
  <TotalGraceDays>0</TotalGraceDays>
  <ValidityExpiration></ValidityExpiration>
  <ActivePartialProductKey>CYQG3</ActivePartialProductKey>
  <ActiveProductKeyPid2>00177-80020-00000-AA891</ActiveProductKeyPid2>
  <OSVersion>6.2.9200.2.00010300.0.0.101</OSVersion>
  <ProductName>Windows 8</ProductName>
  <ProcessorArchitecture>x64</ProcessorArchitecture>
  <EditionId>Core</EditionId>
  <BuildLab>9200.win8_gdr.121023-1503</BuildLab>
  <TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone>
  <ActiveSkuId>625cc89b-693d-45c4-9967-123877fc41e4</ActiveSkuId>
  <ActiveSkuDescription>Windows(R) Operating System, RETAIL channel</ActiveSkuDescription>
  <ProductUniquenessGroups>55c92734-d682-4d71-983e-d6ec3f16059f</ProductUniquenessGroups>
  <ActiveProductKeyPKeyId>8f93e2e0-082d-471b-a72e-b1d8a76de8a0</ActiveProductKeyPKeyId>
  <ActiveProductKeyPidEx>05426-01778-002-000000-00-1033-9200.0000-3212012</ActiveProductKeyPidEx>
  <ActiveProductKeyChannel>Retail</ActiveProductKeyChannel>
  <ActiveVolumeCustomerPid></ActiveVolumeCustomerPid>
  <OfflineInstallationId>229800302620411430544025580634113907557290245444043132103120082</OfflineInstallationId>
  <DomainJoined>false</DomainJoined>
  <ComputerSid>S-1-5-21-3987169105-2846341852-4121251207</ComputerSid>
  <ProductLCID>1033</ProductLCID>
  <UserLCID>1033</UserLCID>
  <SystemLCID>1033</SystemLCID>
  <CodeSigning>SIGNED_INFO_PRS_SIGNED</CodeSigning>
  <ServiceAvailable>true</ServiceAvailable>
  <OemMarkerVersion></OemMarkerVersion>
  <OemId></OemId>
  <OemTableId></OemTableId>
  <Manufacturer>LENOVO</Manufacturer>
  <Model>2468CTO</Model>
  <InstallDate>20121115234300.000000-480</InstallDate>
</LicensingData>
<HealthCheck>
  <Result>PASS</Result>
  <TamperedItems></TamperedItems>
</HealthCheck>
<GenuineAuthz>
  <ServerProps>0xc004f200</ServerProps>
</GenuineAuthz>
</DiagReport>

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<LicensingStatus>SL_LICENSING_STATUS_NOTIFICATION</LicensingStatus>
  <LicensingStatusReason>0xC004FE00</LicensingStatusReason>
  <LocalGenuineState>SL_GEN_STATE_INVALID_LICENSE</LocalGenuineState>
ActivePartialProductKey>CYQG3</ActivePartialProductKey>


Error code  0xC004FE00,The Software Licensing Service reported that activation is required to recover from tampering of SL Service trusted store."

you have a major issue. this product key is all over the internet for use with an activator.


when did you receive this computer?
where did you buy it?


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upon further review please run the win 7 diagnostic. although it is unsupported on windows 8 it may give me some additional info on your issue.

To properly analyze and solve problems with Activation and Validation, we need to see a full copy of the diagnostic report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )

Once downloaded, run the tool.

Click on the Continue button, after a short time, the Continue button will change to a Copy button.

Click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your post. (please do not edit the report.)

Please state the version and edition of windows from your COA. do not state the product key from the COA. 

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Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Validation unsupported OS
Validation Code: 6
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-4RW79-XQFWH-CYQG3
Windows Product Key Hash: gI+lrgb4jhb6Ulj/zLhQhmp/fVU=
Windows Product ID: 00177-80020-00000-AA891
Windows Product ID Type: 0
Windows License Type: Unknown
Windows OS version: 6.2.9200.2.00010300.0.0.101
ID: {0C53A162-1FF8-4B51-A6B9-4CE7099C1772}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 8
Architecture: 0x00000009
Build lab: 9200.win8_gdr.121023-1503
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 111 Unsupported OS
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\licdll.dll[Hr = 0x80070002]
File Mismatch: C:\Windows\system32\oembios.bin[Hr = 0x80070002]
File Mismatch: C:\Windows\system32\oembios.dat[Hr = 0x80070002]
File Mismatch: C:\Windows\system32\oembios.sig[Hr = 0x80070002]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0C53A162-1FF8-4B51-A6B9-4CE7099C1772}</UGUID><Version>1.9.0027.0</Version><OS>6.2.9200.2.00010300.0.0.101</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CYQG3</PKey><PID>00177-80020-00000-AA891</PID><PIDType>0</PIDType><SID>S-1-5-21-3987169105-2846341852-4121251207</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>2468CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>G3ET65WW(2.04)</Version><SMBIOSVersion major="2" minor="7"/><Date>20120925000000.000000+000</Date></BIOS><HWID>195C0000018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>111</Result><Products/><Applications><App Id="01" Version="10" Result="2000747906"/><App Id="02" Version="10" Result="7143424"/><App Id="04" Version="10" Result="80"/><App Id="05" Version="10" Result="46"/><App Id="06" Version="10" Result="2"/><App Id="07" Version="10" Result="72"/><App Id="0B" Version="10" Result="31"/><App Id="0C" Version="10" Result="62"/><App Id="0D" Version="10" Result="3"/><App Id="0E" Version="10" Result="26368726"/><App Id="0F" Version="10" Result="34078782"/><App Id="10" Version="10" Result="4971796"/><App Id="11" Version="10" Result="4971892"/><App Id="12" Version="10" Result="4971648"/><App Id="13" Version="10" Result="14825936"/><App Id="14" Version="10" Result="429021898"/><App Id="15" Version="10" Result="62"/><App Id="16" Version="10" Result="4972428"/><App Id="17" Version="10" Result="4971716"/><App Id="18" Version="10" Result="2000758384"/><App Id="19" Version="10" Result="7403576"/><App Id="1A" Version="10" Result="4971796"/><App Id="1B" Version="10" Result="62"/><App Id="1C" Version="10" Result="4972480"/><App Id="1D" Version="10" Result="4972428"/><App Id="1E" Version="10" Result="4972444"/><App Id="1F" Version="10" Result="4972324"/><App Id="20" Version="10" Result="2000782465"/><App Id="21" Version="10" Result="4972428"/><App Id="22" Version="10" Result="7403576"/><App Id="23" Version="10" Result="7383184"/><App Id="24" Version="10" Result="4973224"/><App Id="25" Version="10" Result="2000782554"/><App Id="26" Version="10" Result="2"/><App Id="28" Version="10" Result="34078782"/><App Id="29" Version="10" Result="4971796"/><App Id="2B" Version="10" Result="4972432"/><App Id="2D" Version="10" Result="34078782"/><App Id="2E" Version="10" Result="4971796"/><App Id="2F" Version="10" Result="2000782560"/><App Id="31" Version="10" Result="64"/><App Id="32" Version="10" Result="4972428"/><App Id="33" Version="10" Result="3801155"/><App Id="34" Version="10" Result="5701724"/><App Id="35" Version="10" Result="7209065"/><App Id="36" Version="10" Result="7274596"/><App Id="37" Version="10" Result="7536759"/><App Id="38" Version="10" Result="7536732"/><App Id="39" Version="10" Result="7536761"/><App Id="3A" Version="10" Result="6619252"/><App Id="3B" Version="10" Result="3342445"/><App Id="3C" Version="10" Result="6029362"/><App Id="3D" Version="10" Result="4653143"/><App Id="3E" Version="10" Result="5505089"/><App Id="3F" Version="10" Result="7536741"/><App Id="40" Version="10" Result="3014772"/><App Id="41" Version="10" Result="6357091"/><App Id="42" Version="10" Result="98"/><App Id="B6" Version="10" Result="429021530"/><App Id="B7" Version="10" Result="4973224"/><App Id="B8" Version="10" Result="-1073741809"/><App Id="BA" Version="10" Result="4972388"/><App Id="BB" Version="10" Result="2000766060"/><App Id="BC" Version="10" Result="2000766065"/><App Id="BD" Version="10" Result="429021466"/><App Id="BE" Version="10" Result="-1073741809"/><App Id="BF" Version="10" Result="4973224"/><App Id="C1" Version="10" Result="4972348"/><App Id="C2" Version="10" Result="4972396"/><App Id="C3" Version="10" Result="4976716"/><App Id="C4" Version="10" Result="2001352178"/><App Id="C5" Version="10" Result="1855544230"/><App Id="C6" Version="10" Result="-2"/><App Id="C7" Version="10" Result="4972404"/><App Id="C8" Version="10" Result="1974452693"/><App Id="C9" Version="10" Result="2"/><App Id="CA" Version="10" Result="4973224"/><App Id="CB" Version="10" Result="4973152"/><App Id="CC" Version="10" Result="1974475210"/><App Id="CD" Version="10" Result="-1073741809"/><App Id="D0" Version="10" Result="1974565191"/><App Id="D1" Version="10" Result="3145776"/><App Id="D2" Version="10" Result="7403568"/><App Id="D3" Version="10" Result="508"/><App Id="D4" Version="10" Result="1441814"/><App Id="D5" Version="10" Result="7403616"/><App Id="D7" Version="10" Result="7403568"/><App Id="D8" Version="10" Result="4972484"/><App Id="D9" Version="10" Result="2000749987"/><App Id="DA" Version="10" Result="4972556"/><App Id="DB" Version="10" Result="5046452"/><App Id="DC" Version="10" Result="4972500"/><App Id="DD" Version="10" Result="2000749987"/><App Id="DE" Version="10" Result="4972572"/><App Id="DF" Version="10" Result="4980988"/><App Id="E0" Version="10" Result="4980736"/><App Id="E1" Version="10" Result="2"/><App Id="E3" Version="10" Result="4972592"/><App Id="E4" Version="10" Result="2000750718"/><App Id="E5" Version="10" Result="4972572"/><App Id="E6" Version="10" Result="2"/><App Id="E7" Version="10" Result="4972592"/><App Id="E8" Version="10" Result="2000750781"/><App Id="E9" Version="10" Result="13068"/><App Id="EA" Version="10" Result="4980736"/><App Id="EB" Version="10" Result="-4"/><App Id="EC" Version="10" Result="2000750820"/><App Id="ED" Version="10" Result="5049156"/><App Id="EE" Version="10" Result="4972672"/><App Id="EF" Version="10" Result="4972676"/><App Id="F1" Version="10" Result="2000752990"/><App Id="F2" Version="10" Result="4988580"/><App Id="F3" Version="10" Result="1"/><App Id="F5" Version="10" Result="1"/><App Id="F6" Version="10" Result="4972616"/><App Id="F7" Version="10" Result="2000750389"/><App Id="F8" Version="10" Result="4972864"/><App Id="F9" Version="10" Result="26371662"/><App Id="FA" Version="10" Result="4972688"/><App Id="FB" Version="10" Result="4988492"/><App Id="FC" Version="10" Result="16777216"/><App Id="FD" Version="10" Result="2"/><App Id="FE" Version="10" Result="4972676"/><App Id="FF" Version="10" Result="2"/><App Id="00" Version="11" Result="4986700"/><App Id="02" Version="11" Result="1952"/><App Id="03" Version="11" Result="2129022976"/><App Id="04" Version="11" Result="4972724"/><App Id="05" Version="11" Result="2000752685"/><App Id="06" Version="11" Result="2129059840"/><App Id="07" Version="11" Result="4972676"/><App Id="08" Version="11" Result="4972672"/><App Id="09" Version="11" Result="4972684"/><App Id="0B" Version="11" Result="4972964"/><App Id="0C" Version="11" Result="4973052"/><App Id="0E" Version="11" Result="1952"/><App Id="0F" Version="11" Result="4986700"/><App Id="12" Version="11" Result="-194488364"/><App Id="13" Version="11" Result="1"/><App Id="14" Version="11" Result="24"/><App Id="15" Version="11" Result="3"/><App Id="17" Version="11" Result="2"/><App Id="18" Version="11" Result="3"/><App Id="19" Version="11" Result="2"/><App Id="1A" Version="11" Result="15"/><App Id="1B" Version="11" Result="4972920"/><App Id="1C" Version="11" Result="2000754049"/><App Id="1D" Version="11" Result="3"/><App Id="1F" Version="11" Result="2"/><App Id="20" Version="11" Result="4972864"/><App Id="21" Version="11" Result="4972768"/><App Id="22" Version="11" Result="4973420"/><App Id="24" Version="11" Result="2000754147"/><App Id="25" Version="11" Result="4972964"/><App Id="26" Version="11" Result="64"/><App Id="2F" Version="11" Result="-1073741515"/><App Id="36" Version="11" Result="7475728"/><App Id="37" Version="11" Result="7144032"/><App Id="39" Version="11" Result="268435472"/><App Id="3D" Version="11" Result="-1073741515"/><App Id="3E" Version="11" Result="7154600"/><App Id="3F" Version="11" Result="7154600"/><App Id="40" Version="11" Result="4972928"/><App Id="41" Version="11" Result="2000749760"/><App Id="42" Version="11" Result="2001402752"/><App Id="43" Version="1

Spsys.log Content: 0x80070002

Licensing Data-->
N/A, hr = 0x80070424

Windows Activation Technologies-->
N/A

HWID Data-->
HWID Hash Current: NAAAAAAAAQABAAEAAQABAAAABgABAAEAln126fBXyjeiShACForqS2AYvkFyihRXdlWWYw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  DBG2 LENOVO TP-G3   
  FACP LENOVO TP-G3   
  APIC LENOVO TP-G3   
  HPET LENOVO TP-G3   
  FPDT LENOVO TP-G3   
  MCFG LENOVO TP-G3   
  TCPA PTL LENOVO
  SSDT LENOVO SataAhci
  SSDT LENOVO SataAhci
  ASF! LENOVO TP-G3   
  SSDT LENOVO SataAhci
  SSDT LENOVO SataAhci
  UEFI LENOVO TP-G3   
  UEFI LENOVO TP-G3   
  MSDM LENOVO TP-G3   
  UEFI LENOVO TP-G3   
  BGRT LENOVO TP-G3   


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<LicensingStatus>SL_LICENSING_STATUS_NOTIFICATION</LicensingStatus>
  <LicensingStatusReason>0xC004FE00</LicensingStatusReason>
  <LocalGenuineState>SL_GEN_STATE_INVALID_LICENSE</LocalGenuineState>
ActivePartialProductKey>CYQG3</ActivePartialProductKey>


Error code  0xC004FE00,The Software Licensing Service reported that activation is required to recover from tampering of SL Service trusted store."

you have a major issue. this product key is all over the internet for use with an activator.


when did you receive this computer?
where did you buy it?



This is a brand new computer bought and shipped directly from Lenovo, received a few weeks ago.

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your bios date is 9/25/2012 

your install was done on 11/15/2012.

BIOS valid for OA 2.0

This indicate a bios marker for win 7. win 8 uses 3.0

your product key is all over the internet on pirate sites.

your computer was not shipped with windows 8 and certainly did not come from Lenovo this way.
I don't even see this model listed on their website.

you can not expect any help from Microsoft or Lenovo for a counterfeit windows.

edit: just a note, legitimate windows 8 oem installs have a unique product key embedded in bios.

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your bios date is 9/25/2012 

your install was done on 11/15/2012.

BIOS valid for OA 2.0

This indicate a bios marker for win 7. win 8 uses 3.0

your product key is all over the internet on pirate sites.

your computer was not shipped with windows 8 and certainly did not come from Lenovo this way.
I don't even see this model listed on their website.

you can not expect any help from Microsoft or Lenovo for a counterfeit windows.

edit: just a note, legitimate windows 8 oem installs have a unique product key embedded in bios.

Not sure how you are able to determine whether my key is on pirate sites or not. I never had to type any key.

My laptop was bought directly from Lenovo, and according to the invoice it's supposed to have windows 8, not windows 7.

It also came with a windows 8 sticker, see http://tinypic.com/r/xpsl1x/6

Since Lenovo is a Microsoft distribution partner, I'm not sure if they can even possibly ship counterfeit copies.

If Lenovo is selling bogus windows 8 copies or are simply not properly reporting sold copies to Microsoft, then it's a problem that perhaps Microsoft should look into.

I still want my windows 8 to be activated, though.

Quantity

Part number

Description

 

Item price

Line total


 
2468CTO ThinkPad L430 - 1 Year Depot Warranty 
 $879.00
 
 $879.00
 
 
Processor
 
Intel Core i5-3210M Processor (3M Cache, up to 3.10 GHz)
 
Operating system Windows 8 64
 
Operating system language Windows 8 64 English
 
Display type 14.0" HD+ (1600 x 900) LED Backlit AntiGlare Display, Mobile Broadband Ready
 
System graphics Intel HD Graphics 4000, Mobile Broadband ready
 
Total memory 8 GB DDR3 - 1600MHz (2 DIMM)
 
Keyboard Keyboard US English International with a Euro symbol
 
Camera 720p HD Camera
 
Hard drive 500GB Hard Disk Drive, 7200rpm
 
Optical device DVD Recordable 8x Max Dual Layer w/ SW Royalty for Windows 8
 
System expansion slots Express Card Slot
 
Battery 6 Cell Li-Ion TWL 70+
 
Power cord 65W AC Adapter - US (2pin)
 
Integrated WiFi wireless LAN adapters Intel Centrino Advanced-N 6205 AGN
 
Integrated mobile broadband Mobile Broadband upgradable
 
Language pack Language Pack Win8 US English

Shipping & Handling: $0.00
Recycling fee: $6.00
Tax: $66.92
[THINKSALE]: -$80.00
Total: $871.92

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Not sure how you are able to determine whether my key is on pirate sites or not. I never had to type any key.

do a search on the partial product key in your report:

 *****-*****-4RW79-XQFWH-CYQG3

it did not come from Lenovo like this. if it had it would have a unique product key and it wouldn't be all over the internet.

your install simply can not be activated as it is counterfeit.

I can only tell you the facts of your install from the diagnostic report.

you will have to purchase and install a genuine windows or return it to where you bought it from. (likely they won't accept it because it has been hacked)

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Not sure how you are able to determine whether my key is on pirate sites or not. I never had to type any key.

do a search on the partial product key in your report:

 *****-*****-4RW79-XQFWH-CYQG3

it did not come from Lenovo like this. if it had it would have a unique product key and it wouldn't be all over the internet.

your install simply can not be activated as it is counterfeit.

I can only tell you the facts of your install from the diagnostic report.

you will have to purchase and install a genuine windows or return it to where you bought it from. (likely they won't accept it because it has been hacked)

By hacked you mean that someone replaced my genuine key with a bogus one?

Would that even be possible, given that the key is supposed to be burned in the bios?

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Last updated April 6, 2020 Views 8,962 Applies to: