Protect Yourself From Tech Support Scams
July 29, 2020
Protect Yourself From Tech Support Scams
Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary
technical support services. You can help protect yourself from scammers by verifying that the contact is a
Microsoft Agent or
Microsoft Employee and that the phone number is an
Microsoft global customer service number.
I have the Windows 8 64 bit software on my computer but when I run the .exe file, it is giving me an error saying that "The version of the file is not compatible with the Windows I have currently (Windows 7 32 bit). Check your computer for compatibaility."
I downloaded the windows upgrade tool and it says that Windows 8 is compatible with my computer. I asked the laptop manufacturer and they say that my laptop is 64 bit compatible. On the Windows website, it says that if I am to upgrade from 32 bit to 64 bit,
I have to do a custom installation but I do not have any option to do so. Could I please be given some information as to what I should do. Thank you very much.
This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.
Before you can start the process to migrate to 64 bit Windows, you need to find out if your system is 64 bit capable. If you are already running a 32 bit version of Windows 8 on you system, you can find out by doing the following:
Press Windows key + X on your keyboard
Look under System > System type:
There it will list whether the processor is x64 based processor or not. In my case I have 64 bit capable processor. Once you have confirmed this, you can move on to the next step.
For Windows XP, Vista or Windows 7 users
You can determine if your processor is 64 bit capable by using a
free tool called CPU-Z. You can download it here. Once you have it installed, double click it and it will scan your system. Click the CPU tab and look in the
Instructions field, look for the instruction set called AMD64 or
EM64T. If you see them, then your processor is 64 bit capable.
If you are running a 32 bit version of Windows, whether Windows 8 or Windows 7, you need to consider carefully the steps to migrate from it to 64 bit Windows 8. Regardless of the ubiquity of 64 bit computing, key factors such as hardware and application
compatibility remain a issue, especially for legacy systems.
Does your system meet all the requirements? Having just a 64 bit capable processor is not the main go ahead for 64 bit Windows. What about other hardware such as your video card, audio device, printer and any other critical device or application you are
using? Also, if you have less than 4 GBs of RAM, I strongly suggest you stick with 32 bit Windows 8 or consider maxing out the installed RAM before you consider upgrading and when I say maxing out, I mean 4 GBs or more.
The first thing to do is to create an inventory of both your hardware and software programs. After doing that, go to the manufacturers website and check if there are any 64 bit drivers available. The manufacturer might not have native 64 bit Windows 8 drivers,
but they just might have 64 bit Windows 7 and Vista drivers which should work. The reason why is Windows 8, Windows 7 and Vista all share the same driver model. Application compatibility remains critical, for instance, if you are running applications designed
for Windows XP or apps that are not fully 32 bit, you might want to reconsider your decision. Applications that are 32 bit but might contain 16 bit code will not work with 64 bit Windows. So, you need to carefully think this true. If it ain’t broke, don’t
try fixing it might just apply in this case.
Backup, Backup, Backup
Once you have gathered all the necessary prerequisites such as driver updates and have certified all your applications are compatible, you need to backup your personal data. There is no upgrade path from 32 bit versions of Windows to Windows 8 64 bit. Yes,
that means you will have to reinstall all your drivers (64 bit native drivers) and applications. Some additional configuration might be required on your part.
The best way to handle some of the migration chores is by using the built in Windows Easy Transfer utility (specifically) for Windows 7 users. If you are running Windows Vista or Windows XP, make sure you
download the free Windows Easy Transfer utility, install it and create a backup of your personal files and settings. Lets take a look at doing that.
You have a few options to choose from, the best one would be an external hard disk which is excellent for storing large amounts of information. If you don’t have an external hard disk, you can save your backup to a network share if one is available.
Select this is my old PC.
Wait while your personal files are scanned.
Check off the accounts you would like to have backed up.
You can create a password if you want to protect your Windows Easy Transfer backup. If don’t want to, no problem skipping this step. Click Save.
Open the external hard disk and save the file there, you can give a unique file name if you wish.
Wait while your items are backed up and saved. This can take some time depending on the amount of information you have stored.
Once your files are backed up, its time to start the migration.
If you attempt to start the installation of a 64 bit version of Windows from within a 32 bit version of Windows, you will receive the following error message.
Which is understandable, since you are running a 32 bit version of Windows. To begin the installation, we will need to restart the computer and boot from the disc or USB thumbdrive which contains the installation files. So, click the close button.
Restart your computer then load your BIOS and set it to boot from your DVD drive or USB thumb drive. You might need to consult your computer manual for instructions how to do this. See the following article for additional instructions.
To learn how to change your BIOS options to boot from the DVD drive, the following tutorial:
The Windows 8 logo will appear on screen, this might be here for a while, as long as your see the indicator, everything should be ok.
You should now arrive at this screen, select your time and currency format then click Next.
Click Install Now
Wait while setup starts up
Enter your product key when prompted
Accept the End User License agreement and click Next
Click Custom install Windows only (advanced)
Select the system drive where Windows 8 is installed.
You will receive the following warning: The partition you selected might contain files from a previous Windows Installation. If it does, these files and folders will be moved to a folder named Windows.old. You will be able to access the information in Windows.old, but you will be able to use
your previous version of Windows.
(At all cost, do NOT click anything named Format or Delete or Partition. So even doing a custom install, your personal files are still preserved. Click OK
Setup will now start the installation. During the installation, your machine will be restarted several times.
When the installation is complete, you can complete the Out of Box experience such as selecting your computer, create a username, password, your time zone. You can then proceed to download the latest updates for Windows and reinstall your applications and