What is CLVirtualDrive.sys? Because its caused 4 BSOD BAD_POOL_HEADER events to happen to me in the last hour.

I just bought a Sony Vaio E series laptop which was, unfortunately loaded with windows 8. While using my laptop in the last hour, ive had 4 BSOD BAD_POOL_HEADER errors to occur. I installed a program called BlueScreenView which was recommended by other users on this forum. It tells me all the BSOD were caused by CLVirtualDrive.sys, so i am wondering, what is this and how can i fix it?

Regards,
Haydon
 

Question Info


Last updated January 25, 2019 Views 4,460 Applies to:
Related to CLVirtualDrive.sys It is a virtual device driver which could create multiple virtual devices and mount image files. from CyberLink

For us to diagnose the issue we need the DMP files.


 We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
If you are overclocking stop.  (chances are if you dont know if you are, you are not)
To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.


The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
 *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.


To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

Please also run MSinfo32 and upload the output as well.
To run MSinfo32 please go to start>run>MSinfo32
Go to "file" "save" and upload the saved file with the DMPS
(Instructions for XP, Vista, Win 7, Win 8)
Text courtesy of Team Zigzag


Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

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This is the link to my MSinfo32
https://skydrive.live.com/redir?resid=B79A77E751057A76!125&authkey=!AMKBBlPtz078Vy8

This is the link to the Mindumps
https://skydrive.live.com/redir?resid=B79A77E751057A76!124&authkey=!ABqs0kzNrw36shE

I hope this is helpful. Also i do not know what a ZIP archive is so can you please clarify?

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Haydon

Yet again these were literally all Related to CLVirtualDrive.sys It is a virtual device driver which could create multiple virtual devices and mount image files. from CyberLink

I can see only one option and that is to remove it.  Look under control panels>programs & features>cyberlink and see what software from cyberlink is installed.  None of cyberlinks apps should be hazardous to remove.


BugCheck 19, {20, fffffa800959d7e0, fffffa800959daa0, c2c0008}
Probably caused by : CLVirtualDrive.sys ( CLVirtualDrive+33b8 )
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
BugCheck 19, {20, fffffa800b02f7f0, fffffa800b02fab0, c2c0003}
Probably caused by : CLVirtualDrive.sys ( CLVirtualDrive+33b8 )
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
BugCheck 19, {20, fffffa800f9c37e0, fffffa800f9c3aa0, c2c000f}
Probably caused by : CLVirtualDrive.sys ( CLVirtualDrive+33b8 )
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
BugCheck 19, {20, fffffa8007717610, fffffa80077178d0, c2c0001}
Probably caused by : CLVirtualDrive.sys ( CLVirtualDrive+33b8 )


I would also think about removing Symantec and replacing it with MSE if the cyberlink apps removal doesnt stop the crashes.

Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

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I had BSOD's beacuse of cyberlink also in my brand new sony e series. Is ther any alternative program of windows that we could use instead of it?

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There are many,  What were you using Cyberlink for?
Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

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I was having the same issue on my Sony Vaio S Series. I had about 6 crashes within one hour.
BlueScreenView showed me the same cause. I believe one solution is to disable the Ciberlink virtual drive instead of removing the software. No more crashes so far.
A good alternative to emulate devices I've always used before is Daemon Tools Lite, it's free and I've never had troubles. 

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VN

Daemon tools & alcohol120 have worse problems than Cyberlink


Please remove any CD visualization programs such as Daemon Tools and Alcohol 120%.

They use a driver, found in your dmp, called sptd.sys, that is notorious for causing BSODs.

Use this SPTD uninstaller DuplexSecure

- Downloads  http://www.duplexsecure.com

when you're done you can use this Freeware:

MagicISO Virtual CD/DVD-ROM (MagicDisc) in its place

http://www.magiciso.com/download.htm

Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

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VN

Daemon tools & alcohol120 have worse problems than Cyberlink


Please remove any CD visualization programs such as Daemon Tools and Alcohol 120%.

They use a driver, found in your dmp, called sptd.sys, that is notorious for causing BSODs.

Use this SPTD uninstaller DuplexSecure

- Downloads  http://www.duplexsecure.com

when you're done you can use this Freeware:

MagicISO Virtual CD/DVD-ROM (MagicDisc) in its place

http://www.magiciso.com/download.htm

Good to know. I haven't used any of them on the Sony Vaio yet, used to have Daemon on my old PC and never had troubles with it. Just disable the Cyberlink and no more crashes, gonna try MagicISO then. Thank you!

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Good Luck
Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

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