"We could not install Windows 8"

I have a brand new Dell Inspiron. I tried to install Windows 8. I followed all the instruction to the letter. It goes thru the installation sequences, shows a window with a 4 squares and them I get a message "We could not install Windows 8" No other explanation. Real fustration. Thing that does not happen with my Mac.
Any advice!
 

Question Info


Last updated March 24, 2018 Views 4,857 Applies to:

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

Same with me! I have a new ASUS Desktop, and got as far as you did, had to force close then restart, then it lease I got my original setup back.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

What you can do before attempting the upgrade?

You can do some pre-requisite tasks to ensure a smooth migration from Windows 7 to Windows 8. If you are using a name branded computer such as a Dell or HP, go to the manufacturers website for the model computer you are using and download the latest available drivers for that computer. Store them on a disc or USB thumb drive. Important drivers you should try to obtain include Network and Video Drivers. Its possible that they might just have Windows Vista or Windows 7 drivers, those will work with Windows 8.

Other things you can do:

  1. Uninstall any security software before attempting to upgrade.
  2. Disable any encryption software you might have installed.
  3. Disable/uninstall disk utility software such as DVD/CD burning utilities or third party defragment programs such as Perfect Disk.
  4. Make sure your computer is updated (devices and applications).
  5. Disconnect any external devices before installing.
  6. Check your hard disk for any errors:
    - Click Start
    - Type: CMD
    - Right click CMD then click Run as administrator
    At the Command Prompt, type: chkdsk /r /f
    Exit the command prompt.
    When you restart your system, your computer will be scanned for errors and attempts will be made to correct them.
  7. Another thing you can do is disable Start items:
  • Click Start
  • Type: MSCONFIG.
  • Hit Enter on your keyboard
  • On the General tab, click Selective Startup.
  • Under Selective Startup, click to clear the Load Startup Items check box.
  • Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
  • Click OK.
  • When you are prompted, click Restart.
  • After the computer starts, check whether the problem is resolved.

Run the System File Checker utility.

SFC/Scannow checks your Windows installation for errors and corrects them. This will help with ensuring that a smooth upgrade occurs.

Click Start
Type: CMD, from the results, right click CMD
Click ‘Run as Administrator’
At the Command Prompt, type: sfc/scannow

This will check for any integrity violations

Restart your system

Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

What you can do before attempting the upgrade?

You can do some pre-requisite tasks to ensure a smooth migration from Windows 7 to Windows 8. If you are using a name branded computer such as a Dell or HP, go to the manufacturers website for the model computer you are using and download the latest available drivers for that computer. Store them on a disc or USB thumb drive. Important drivers you should try to obtain include Network and Video Drivers. Its possible that they might just have Windows Vista or Windows 7 drivers, those will work with Windows 8.

Other things you can do:

  1. Uninstall any security software before attempting to upgrade.
  2. Disable any encryption software you might have installed.
  3. Disable/uninstall disk utility software such as DVD/CD burning utilities or third party defragment programs such as Perfect Disk.
  4. Make sure your computer is updated (devices and applications).
  5. Disconnect any external devices before installing.
  6. Check your hard disk for any errors:
    - Click Start
    - Type: CMD
    - Right click CMD then click Run as administrator
    At the Command Prompt, type: chkdsk /r /f
    Exit the command prompt.
    When you restart your system, your computer will be scanned for errors and attempts will be made to correct them.
  7. Another thing you can do is disable Start items:
  • Click Start
  • Type: MSCONFIG.
  • Hit Enter on your keyboard
  • On the General tab, click Selective Startup.
  • Under Selective Startup, click to clear the Load Startup Items check box.
  • Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
  • Click OK.
  • When you are prompted, click Restart.
  • After the computer starts, check whether the problem is resolved.

Run the System File Checker utility.

SFC/Scannow checks your Windows installation for errors and corrects them. This will help with ensuring that a smooth upgrade occurs.

Click Start
Type: CMD, from the results, right click CMD
Click ‘Run as Administrator’
At the Command Prompt, type: sfc/scannow

This will check for any integrity violations

Restart your system


shouldn't MS build an installer that doesn't require average users to jump through so many hoops?

 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

You're pasting this into every thread and not one person has reported it as a working solution. It's just a lengthy process that causes even more frustration.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I agree. I cannot install Windows 8 64 bit on my machine that runs Win 7 64 perfectly. This has been reported in the forums:

I called tech support and they wanted to remote into my machine and probably mess things up even more. I politely refused ;-)

MS needs to address the bugs in their install routine and not make end users jump through hoops to upgrade.

Right now I am ripped off for $49 that it cost me on Amazon.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Absolutely MS should do this. It is disgusting that they can't get the installer to deal with buggy 3rd party utilities and anti-virus solutions which barely run without problems on operating systems for which compatibility is claimed. :-)

 

Incidentally, when PerfectDisk 12.5 is uninstalled, the routine doers NOT remove PDA Agent, which in turn causes Windows 8 to freeze during the installation process because it is NOT compatible with Windows 8. So, who is responsible for this one? Shouldn't the PerfectDisk uninstall routine remove PDA Agent?

 

There are no doubt other utilities which leave bits behind too which will also scupper a Windows 8 upgrade. It is a good idea to do searches on how to remove some utilities because clearly, a straight uninstall from Programs and Features does not always do everything that it should.

 

I have seen posts where users have installed utilities not specific to the incumbent OS, and followed up with 'well it seemed to be ok'. They cause damage in a lot of cases which may not be detectable until an upgrade is attempted to an OS which would outright reject them.

 

It has always been a good idea to disconnect peripheral devices like printers and scanners. While these devices may run well enough on the systems for which they are designed, an OS upgrade may have to deal with incompatible drivers and then attempt to accommodate what is seen as an alien device.  

 

Checking for disk integrity is a good thing to do. Your Windows 7, while running well generally, may have crashed once or twice and left some disk issues unresolved. As operating systems become ever more complex, making sure that everything is indeed perfect is way more important.

 

Andre's point about going into MSCONFIG works, especially for junk like PDA Agent, a problem which is NOT the responsibility of the operating system which is doing it's best to upgrade. 

Windows 10 Pro - Start10 - part of a local network which is a '3rd party optimizer-free' zone..

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I looked at that link. Some of the issues with AMD X2 processors may be down to running old and incompatible versions of utilities like AMD Cool 'n Quiet.

 

I have not yet attempted a Windows 8 install on my other computer, an AMD 64 X2. I might give it a whirl.

 

As a comparison to what is happening to others..

My production machine is a Gigabyte 880G, AMD Phenom X4 965 CPU, no 3rd party utilities installed other than ESET NOD32 v.4. I left my printer connected because it is a simple printer requiring no specialised drivers.

 

The Windows 8 upgrade took a little under an hour, and everything works as it should.

This is in stark contrast to the first attempt where I left junk in place and ran no integrity checks because it wasn't getting late and I was impatient..  

 

 

Windows 10 Pro - Start10 - part of a local network which is a '3rd party optimizer-free' zone..

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Mike,

Thanks for your comments.

The installed failed on a machine with a ASUS P9X79 PRO motherboard (BIOS 3009) running an i7 3930K processor with 32 GB or RAM and AMD 6850 video card. It has been on 64bit Windows 7 since being built and never ever crashes.

For fun I tried to install Windows 8 on a Dell E6510 running an i7 with 64 bit Windows 7. I updated to BIOS A13. The install went perfectly. It took about an hour and my system is stable with all settings and apps working fine.

So, there is something about some of our desktops, probably custom builds, that is causing the installer to fail. ASUS claims Windows 8 compatibility with Windows 8 and BIOS 3009 is the most recent. My machine is pretty plain vanilla. 

I am running a 2GB RAM Disk. Had not thought about that before. Maybe this is a problem...I'll test that out. The comparability checker did not mention that but it could be an issue.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

The same thing happened to me. I tried to install on my Acer Desktop computer which runs Windows 7 without problems. It then set the system back to windows 7

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I FINALLY GOT IT!!!!!!

After reading that I was not the only one having trouble installing Windows 8, I began to try different things to get it to install on my new Dell Inspiron Laptop.

I tried the suggestions of checking my disk for errors, disabling everything except Microsoft  Services, and system file checker.  None of that worked.  I tried installing Windows 8 again and it still froze up after the second reboot. 

Finally I did the following and I was able to get it to work:

I left the all the services disabled except Microsoft Services

I went to the manufacturer site and I checked to see if there was any updates for my computer.  I found a bios update.  I updated my bios.

Then I put the Windows 8 installation on a USB drive by choosing "run from disk" ( I believe that is what it said, it was the second choice in the setup process).  I then went into "My Computer" and double clicked on the USB drive, then double clicked on setup.   ( I could not boot off the USB drive and make it work, I had to do it this way)

From there it will give you direction.  Do everything it says.  Have your Product Code ready to input during the process also.  Just let the computer shut down and reboot when it wants to.  It will tell you when to remove the USB drive during the installation when it does not need it anymore.

Hope this works for everyone else!

2 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.