system thread exception not handled (wdf01000.sys) when installing Win 8

I am upgrading from Win 7 Home Premium to Win 8 Pro. After the Win 8 installation is complete (after verify), I get the error " system thread exception not handled (wdf01000.sys)" and windows 8 installation is rolled back. HAve tried a few times, but get the same error. I am sure AiChargerPlus is uninstalled, and I would appreciate help soon. Thank you!
Answer
Answer

Hi,

 

Thank you for posting on Microsoft Community Forums. I understand that after upgrading windows 7 to windows 8 Pro you receive an error message saying "system thread exception not handled (wdf01000.sys)" and windows 8 installation will rolled back to windows 7.

 

I apologize for the inconvenience, however no need to worry, we are here to help you and guide you in the right direction.

 

 

Perform the troubleshooting steps in windows 7 computer.

 

 

Method 1

Place the computer on clean boot.

How to troubleshoot problem by performing clean boot in Windows 7      
http://support.microsoft.com/kb/929135    

Note: Once you are done with the troubleshooting, perform the steps in Step 3 to reset computer as usual.

 

 

Method 2

Delete all the temp files.

a)      Click on Start.

b)      Type %temp% in search box and press enter.

c)      A window will open showing you all temporary files.

d)      Select all those files by pressing ctrl + A and after selecting delete them by pressing DEL button.

 

 

Method 3

Place the computer on hardware clean boot.

Go to device manager to disable device drivers.

 

a)       Go to start and type device manager.

b)       Select device manager from the control panel list.

c)      To disable a driver, right-click on the device and select properties. Go to driver tab and select disable.

Disable the following devices (if present).

a.      Video Cards 

b.      Sound Card 

c.       Network Card 

d.      USB Devices and controller (Please don’t do this if you are using USB keyboard or  Mouse or Wireless Keyboard or mouse)

e.      CD and DVD 

f.         Modems

g.       Ports (serial and parallel)

 

d)      Reboot the computer into normal mode.

 

 

Method 4

Uninstall any 3 party security software.

If you have any third party security software, I'd suggest you temporarily uninstall it.

http://windows.microsoft.com/en-US/windows7/Uninstall-or-change-a-program

THIRD PARTY DISCLAIMER

 Using Third Party Software, including hardware drivers can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the use of Third Party Software can be solved. Using Third Party Software is at your own risk.

 

When you uninstall Antivirus

Important Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

 

 

Method 5

Run CheckSur on the computer.

System Update Readiness Tool that fixes Windows Update problems is available for Windows 7, Windows Vista, Windows Server 2008 R2, and Windows Server 2008

http://support.microsoft.com/kb/947821

 

After perform the above methods check if you are able to upgrade to windows 8.

 

Let us know the status of the issue. If you need further assistance I will be more than happy to help you.

Regards,
Anil

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Last updated February 9, 2021 Views 13,585 Applies to: