Preparing Windows 8 startup and lost all the data stored on desktop

I currently use windows 8 pro every day, use the bt k alright today I remove the battery and use the charger plug boot to enter the password to log on the computer, it loads for a long time then the following inscription Preparing windowswhen it loaded the you enter wwin but lose all the data on the desktop as well as all that is stored on drive c and then you shut down your computer and insert the battery to turn it on it still so I try to create one file on the desktop andsave and restart but it still reported and the file you created, take hem to how this doctor??? Help me with
 

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Last updated June 19, 2019 Views 6,644 Applies to:

Hi,

 

Thank you for choosing Windows 8 as your operating system.

 

I see that you lost all the data stored on the computer after removing the battery and booting to the desktop with the charger.

 

I will point you in the right direction to resolve this issue.

 

However, we need more information to diagnose the issue correctly. Please answer these questions.

 

1. What is the make and model of the computer?

2. Did you try any troubleshooting steps to recover the data?

3. Why did you take out the battery?

4. What do you mean by “but it still reported and the file you created, take hem to how this doctor”?

5. What was the report you are referring to?

6. What file did you create on the desktop?

7. Did you make any changes to the computer prior to this issue?

 

Please get back to us with the answers. Your query is important to us.

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My friend just got the same issue as you, but the causes are different. But when he restart his PC, everything returned to its last condition (right before the issue's come).

but I'm still wondering how could this issue happen?

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Same problem here, but this happened slightly differently. I did not touch the internal parts of the computer, I simply turned it on and one user needs to "Prepare Windows", whereas the other one has all the files remaining. The files for the user that I lost are still there, but weirdly not reachable from in this user.

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I have the same issue, your message is dated May 3 can you tell me if you have fixed the problem and how? Please i really need it, i have your same problem, when i restart pc everything its ok but i dont know why this happen, pls help thanks a lot

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I have the same issue, your message is dated May 3 can you tell me if you have fixed the problem and how? Please i really need it, i have your same problem, when i restart pc everything its ok but i dont know why this happen, pls help thanks a lot

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I have the same issue, your message is dated May 3 can you tell me if you have fixed the problem and how? Please i really need it, i have your same problem, when i restart pc everything its ok but i dont know why this happen, pls help thanks a lot
For me, the problem fixed immediately. I have an HP Envy DV6, and because HP installs all their special software, I was able to go onto the HP Assistant, look at the "Most Recent Messages" and found that my BIOS was outdated. So I installed it, and what do you know it worked fine the next time I went back on that account. It did end up happening again about 5 days later, but I checked the updates for HP and then restarted the computer and it worked fine. No problems since.

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Hi matthew

 

Did you fix this problem and how as I have exactly the same issue myself?

 

Thanks

 

Simon

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This just happened to me. I'm on an Asus k55a running Windows 8.1.

No data was lost from my 2 hard drives as far as I can tell, but upon restart, I had to reconfigure the computer as if I just installed Windows, I lost all my start screen icons, lost all my program associations (mp3 to iTunes, html to browsers, etc.), lost my internet history and extensions.

The restart was normal. It does not have a battery in it (because I don't want to kill battery cycles for no reason), but it is plugged in and the plug never came loose at any point. I'm now afraid to restart again.

What can I do to prevent this?

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What ended up happening to me was I had to get a new hard drive and replace it myself. I guess it was just receiving faulty hardware on my end, but it didn't take long to get everything back in order.

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