Original title : Help upgrading from XP to Win8
I have been told four times now by different Microsoft Support agents (2 online, 2 by phone) that an upgrade path exists between Windows XP and Windows 8 using the downloadable software upgrade. I am beginning to suspect I was misinformed.
I have a new hard drive, a product key/license for Windows 8 (with no installation media, ONLY the downloadable upgrade), and product key/license/installation media for both Win XP and XP x64.
I have installed XP x64 on the hdd. BOTH the WIndows 8 Upgrade, and the Upgrade Assistant fail to run, returning the error "Platform not supported."
Support has told me I need to run Windows Update to make sure I have the latest Service Packs (etc). I do. Then they told me I need Service Pack 3--but XP x64 does not have a Service Pack 3. I have asked if this means I need to reinstall XP (32), upgrade to SP 3, and then upgrade to Win8 (but this seems even less likely if I cannot upgrade from x64).
But Support refuses to answer any direct question, instead telling me some nebulous path exists and I must simply upgrade to the latest Service Packs and then run their vaunted Upgrade Assistant.
Finally, I also have the Win8 Consumer Preview software on a USB drive (which originally bridged the upgrade from XP to Win 8). Would installing this instead be a viable alternative, even though the Preview has now ended?