error 0x80070004 - 0x2000D when trying to upgrade to win 8.1 from win 8

error 0x80070004 - 0x2000D when trying to upgrade to win 8.1 from win 8

 

Question Info


Last updated February 6, 2019 Views 5,096 Applies to:

Hi,

Please answer few questions to narrow down the issue.

1. What is the make and model of the computer?

2. Have you moved the user profile folder to a different drive?

3. Which antivirus program is installed on the computer?

Moving the Users profile folder or moving the Program Files folder will both prevent an in place upgrade from succeeding. Relocating the default folder locations can cause some other incompatibility problems also.

Let's analyze and identify the cause of the issue. If you have not moved the user profile or program files folder, you may perform the steps provided here.

Make sure that you have installed the latest updates to the drivers present on the computer.

Method 1: Reset Store Cache

You may reset the store cache and see if it helps.

a. Swipe in from the right edge of the screen, and then tap Search. (If
you're using a mouse, point to the upper-right corner of the screen, move the
mouse pointer down, and then click Search.)

b. Enter run in the search box, and then tap or click Run.

c. Enter wsreset.exe in the Run command and then tap or click OK.


Method 2:
Clean boot 

Try to perform the back-up in clean boot state and check the results.

Place the computer in clean boot and check for the issue.

How to perform a clean boot to troubleshoot a problem in Windows
Vista, Windows 7, or Windows 8

http://support.microsoft.com/kb/929135

Note: Once you are done with clean boot, please follow the section ‘How to reset the computer to start as usual after troubleshooting with clean boot’ under ‘more information’ in the article to put your computer back to normal startup.

Method 3:

You may also disable antivirus program temporarily and check for the issue.

Warning:

Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Hope this information helps. Reply with the status so that we could help you further.

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1- ASUS N56V

2 - NO

3 - PANDA, BUT I UNISTALLED IT


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Hi,

Thank you for replying.

Have you performed the steps provided in my earlier post?

Reply with the status.

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Hey Winston M,

I ran into the same error code and found a fix unrelated to Profile Paths.  My issue was related to installing Dell Data Protection | Encryption Enterprise on a Windows 8 PC.  When I tried to perform the Windows 8 to 8.1 Upgrade, it told me I had to Uninstall the DDPE.  Due to the fact that this is a stand alone PC and not a member of the domain, I was required to change to a Local User Account and Not a Microsoft Outlook.com Account.  Anyhow, here are the steps I followed to successfully upgrade to Windows 8.1:

  1. In order to install DDPE initially, it was required to change the User Account from Outlook.com to Local User
  2. Upgrade from Windows 8 to 8.1 requires the Removal of DDPE
  3. After Uninstalling DDPE and to prepare to install Windows 8 to 8.1 Upgrade I had to perform the following:
    1. Run WSRESET.EXE from an elevated command prompt
    2. Change user login back to Outlook.com user account
    3. Go through the “Trust this PC” process (this is key as you will get the error code 0x8007004 – 0x2000D on the Upgrade if you don’t)
    4. Go back to Windows 8 Start Screen and click Store and run the Windows 8 to 8.1 Upgrade

I found that this problem had more to do with switch from a Outlook.com account to a Local account and back again.  The "Trust this PC" process made all the difference.  I hope this helps some others having the same issue.

Scott

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Hi Winston M

I did the no. 2 you refer to above. 

Have you moved the user profile folder to a different drive?

And I am not sure how I did this or how to change it back. Can you please assist. 

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