downloading windows 8 pro n its frozen at the installation part getting files suck on 86% help what should i do. this is my fifth time.

downloading windows 8 pro n its frozen at the installation part getting files suck on 86% help what should i do. this is my fifth time

Hi,

Thank you for posting on Microsoft Answer’s Community.

I see that you are unable to install Windows 8 on your computer. I will definitely help you with this.

In order to help you better I would like to gather some more information from you. Please reply to these questions so that we can resolve this issue.

1.      Did you run the Upgrade assistant for Windows 8?

2.      Which operating are you currently running on your desktop?

3.      Do you have any security software installed on the computer (Please specify if any)?

Here’s what you can do:

1.      Please run the Upgrade assistant for Windows 8 which will let you know if there any compatibility issues with upgrading to Windows 8.

Please check this link to run the Upgrade assistant for Windows 8.

http://windows.microsoft.com/en-US/windows-8/upgrade-to-windows-8

 

2.      You may try to boot your computer in cleanboot which will eliminate some third party interruption and then try to install Windows 8.

If you are running Windows Vista or Windows 7 then please follow the steps mentioned in the below article to perform cleanboot:

http://support.microsoft.com/kb/929135

If you are running Windows Xp then please follow the steps mentioned in the below article to perform cleanboot:

http://support.microsoft.com/kb/310353

Note: After troubleshooting, see the section “Steps to configure Windows to use a Normal startup state” to return the computer to a Normal startup mode.

3.      Try to delete the temp files on your computer

A) Please click on Start->Run

B) In the search box please type “%temp% and click on ok

C) Select all files and delete them.

Now please try to install Windows 8 and see if that works:

4.      Please try to disconnect any unnecessary hardware devices like (Printer, CD\dvd etc) and try to install Windows 8.

Note: Please don’t disconnect Keyboard, Mouse and Monitor.

 

5.      Uninstall any 3rd party security software and try to install Windows 8.

 

           Please refer the link to uninstall the program:

                       http://windows.microsoft.com/en-US/windows/How-do-I-uninstall-antivirus-or-antispyware-programs

 

Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

 

6.      I would suggest you to perform System Update Readiness Tool and check if the problem persists. Please refer to the link for more details:

http://windows.microsoft.com/is-IS/windows7/What-is-the-System-Update-Readiness-Tool

 

Note: If you’re using Windows 7 32bit please refer to Windows 7 32-bit (x86) and download the link.

Note: If you’re using Windows 7 64bit please refer to Windows 7 64-bit (x64) and download the link.

 

Please revert for any further queries.

 

Thanks,

 

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Last updated March 24, 2018 Views 400 Applies to: