I’m having a problem installing the download version of Windows 8 Pro. I’m running Windows 7 Home Premium on a Dell Inspiron 15 R that I purchased this past May, 2012. I've attempted installation with all devices disconnected.
· I downloaded the Windows installation file. The system was cleared for installation. I selected "Install Now" and "Keep my files and apps."
· Windows 8 appeared to complete most of the installation successfully, with fonts and logos re-branded, after completing its various installation tests and installation procedures.
· The system seemed to run into problems after the “Preparing Devices” screen. “Preparing Devices” reached 100%, and then the screen went blank. There was no text or images, though the screen was dimly illuminated. It stayed in this state for an hour or so, with nothing happening.
· I was forced to hard restart the machine. After booting, Windows 8 provided the message “Windows installation was not successful. Your previous version of Windows is being restored. Do not restart your computer during this time.”
· The system restarted itself, and I was back in Windows 7 Home Premium.
· I retried installation using a USB drive and got the same result as above.
· When trying to install the Release Preview in the summer, I had the same problem, and reverted to Windows 7.
Is there something I’m doing wrong? Has anyone tried leaving the system on the blank screen, after “Preparing Devices,” for another hour or so? Or should I try selecting "Keep nothing" instead of "Keep my files and apps"? Does installing from a DVD make a difference?
This is a new machine, recently purchased as I mentioned, and barely used. I think Chrome is the only app I installed after it shipped in May. Any help is greatly appreciated.