Windows Phone 8 app does not install on..Windows 8

This is an almost stereotypical Windows problem, but it actually happened. I am trying to install the Windows Phone 8 app for Windows 8, but when I click on the installer and begin the install process, a box pops up that helpfully says "Application is ready to install", and the "Install" button is grayed out and not clickable. The only option is "Cancel"!!
 

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Last updated April 14, 2019 Views 499 Applies to:
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Answer

Hi Sid,

 

Let us work together to resolve this issue.

 

I request you to answer these questions, so that we can diagnose the issue, correctly:

 

1.     Are you able to install other apps from Windows Store?

2.     Did you make any changes to the computer prior to this issue?

 

Here’s what you can try:

 

Save the setup file for the app and then try to install it in Clean Boot.

 

To help troubleshoot error messages and other issues, you can start Windows by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflictsHere is the link for your reference to perform clean boot.

http://support.microsoft.com/kb/929135

 

Note: Please go through the section: How to reset the computer to start as usual after troubleshooting with clean boot of the KB article to boot the computer in normal startup after fixing the issue.

 

Please let us know the status of the issue.

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