windows 8 video app error 0xc00d36c4

I am running windows 8 x64 with 3 user accounts. everything was fine until I updated one of the accounts from the windows app store with the lastest mail, people, message update. After the update may apps on Metro would crash. I had to uninstall most of my app and reinstall to get them working again except  the video app. I can not play videos with the app, it shows an error. can not play file 0xc00d36c4. The other two accounts works fine. please help
 

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Last updated September 20, 2019 Views 51,706 Applies to:
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Answer
Hi,
Thank you for reaching out to Microsoft Community Forums.
 
What is the make and model of the computer?
 
Here are a few methods which you can follow to resolve the issue:
 
Method 1:
Refer to the link and follow steps given in the article:
 
Method 2:
Update display drivers:
Steps:
a. Press Windows key + X and select Device Manager.
b. Double click Display adapter and right click on the device available and select Update Driver Software.
c. Follow the prompted steps to complete updating the drivers.
 
Method 3:
Check if the issue persists in clean boot.
Refer:
How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8
http://support.microsoft.com/kb/929135
Note: Refer "How to reset the computer to start as usual after troubleshooting with clean boot"
under more information to reset the computer to start as normal after troubleshooting.
 
Hope this helps.

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