windows 8 default apps people,mail,messaging,camera not working.

i have dell inspiron 15r se laptop. all were working fine but now  apps came pre installed with windows 8 people,mail,messaging,camera not working at all. when i click to open any app it  just gets exited automatically. when i try to open camera app its gives an error " sorry, the camera app can't be used with with version of windows". i wonder its was pre installed and was working fine few days ago.
please help me out with this problem. thanx !
Answer
Answer
Hi Devendra,
 

Welcome to Microsoft Community.

 
I would like you to answer some questions related to this issue:

1) What exactly are you referring to when you say that the apps get exited automatically? Does the app shut down?
2) Is there any proxy settings enabled on the computer?
 
As per the issue with apps, if it shuts down automatically, let’s run the app troubleshooter and check if it helps.
 
 
Before I provide the steps for app troubleshooter, I would like to let you know about basic information before running an app:
 
a)  User Account Control settings must be enabled.

 
Note: User Account Control (UAC) notifies you before changes are made to your PC that requires administrator-level permission. By default, UAC is set to notify you whenever apps try to make changes to your PC, but you can change how often UAC notifies you.
 
You may refer to the link:
 
 
b) To snap apps, you need a screen resolution of at least 1366 x 768.

 
You can refer to the link to set the required screen resolution:
 
Get the best display on your monitor

 
Set your monitor to its native resolution”

 

 
c)  Requires Microsoft Account.
 
You can now follow the steps:

 
Step 1:
 
Run the App Troubleshooter

 

Note: The troubleshooter automatically fixes some issues that might prevent your apps from running, including suboptimal screen resolution and incorrect security or account settings.

 
Step 2:
 
Please follow the link below check further if the troubleshooter does not work:
 
“What to do if you have problems with an app:”

 
As far as the issue with the camera app, I would suggest you to update the graphics driver and then check for the issue.
 
 

You can refer to the manufacturer website to download and install the latest driver for Windows 8. If there is no driver available for Windows 8, you can download the latest available driver and install the driver in Windows compatibility mode.

 
You can refer to the link to download the latest available graphics driver:
 
 
 
Refer to the link to install the driver in Windows compatibility mode:
 

 

Refer to the section “Apply a compatibility mode”.

 

http://windows.microsoft.com/en-IN/windows-8/get-apps-devices-working

For reference, you can refer to the link:
 
 
Camera app and webcams: FAQ

 
Follow the section “How do I give the Camera app permission to use my camera?”

 
 
 
Do get back to us with the status of this issue.

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Question Info


Last updated June 28, 2018 Views 3,214 Applies to: