Windows 8 Apps (Netflix, Hulu, Youtube, TuneIn) will not stream

Windows 8 Apps (Netflix, Hulu, Youtube, TuneIn) will not stream
I went ahead and updated the OS on my ASUS G76VW-DS71 to Windows 8. Everything seems to be working fine, except for on thing:

None of the streaming apps (Netflix, Hulu Plus, TuneIn, Youtube) will actually stream anything. The apps starts up and I can select a video, but when I press play the streaming will not start (Netflix get stuck on 97%). I can stream from all the services if I use a web browser but not from the Windows 8 apps. Also, the Skype app immediately shuts down when trying to open it up.

Any ideas what the cause is and how to fix it?

The Windows Firewall is allowing the apps to pass through. I also turned it off but it did not help.


I solved it!


It was my video card driver. I have an ATI Radeon HD 4870, and I *had* installed the Catalyst 12.6 Legacy Driver for Windows 8. So I ran the Windows 8 version of the Catalyst installer and selected Uninstall to remove all AMD driver components. Rebooted as directed, and Windows installed some driver. That driver allowed video playback!

Then I tried to reinstall the Windows 8 version of the Catalyst driver--and playback failed again!

I'm going to do some further investigating and update this post.



The driver that Windows installs which works is "ATI Radeon HD 4800 Series (Microsoft Corporation - WDDM v1.1)", dated 6/19/2012, version

The driver provided by the supposed Windows 8 Catalyst driver package is "ATI Radeon HD 4800 Series", dated 7/3/2012, version 8.970.100.3000. For control purposes, I installed just the driver, not the software.

Immediately after installing (no reboot was requested) Netflix then gives an error code that there is something wrong with the internet connection. Of course, the internet connection is fine.

When I do reboot, Netflix returns to its stalled-at-97% state.


So until AMD gets their act together:

  1. Uninstall your video driver using the AMD uninstaller.
  2. Let Windows install one for you.
  3. If you want the other AMD software, run the Catalyst installer on Custom and make sure that the AMD Display Driver is not selected.

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Question Info

Last updated July 10, 2019 Views 80,353 Applies to: