Windows 8 and preloaded apps & games stopped working

I previously replied to this same topic that someone else was having same issues as I am, but
did not see where there might have been any further help with the issues.

Below is a copy of what I had posted along with the
post that I had replied too.



I am also having the same problem, all the installed apps and games
that came in Windows 8 no longer work, where they once did.

Anything I have installed myself works just fine.

I tried the suggested solutions listed above but they did not work for
me either.

I purchased my computer refurbished preloaded with Windows 8
it did NOT come with a recovery disk or system restore disc.

Thanks,

Louise




Hi,
 
 
Thank you for replying!
 
 
You may perform a System Restore if it was working earlier.
You will still be able to refresh, or you can create a DVD by downloading it again.
 
You may refer the following link for more information on the same:
How to restore, refresh, or reset your PC
 
Hope it helps!
 
Let us know the result.

Hi Louise,

 

Before we proceed with the troubleshooting steps, please answer the questions given below.

 

1)      Do you remember making any changes prior to this issue?

2)      Are you referring to apps and games that we downloaded from the Windows store?

 

If you are referring to the apps installed from Windows store, refer to the link given below.

 

What to do if you have problems with an app  

 

http://windows.microsoft.com/en-in/windows-8/what-troubleshoot-problems-app  

 

Also check disabling Third party security software.  

 

Disable third-party Security Software

 

a)      On your Computer screen Task Bar next to System Clock..

b)     You will see the third-party Security Software Icon.

c)      Click on the third-party Security Software Icon, you will see a pop up.

d)     In that pop and select the option to disable, click on it.

 

Now the third-party Security Software will be disabled.

 

Important Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

 

If you are referring to the games and apps that preinstalled, then I would suggest you to contact system manufacturer for further help.  

 

Hope the information was helpful, if you have any further queries, feel free to post. We will be glad to help you.

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You said: " If you are referring to the games and apps that  preinstalled, then I would suggest you to contact system manufacturer for further help. ". My question is:  where can I find manufacturer link? My suggestion is: You could put all links for preloaded apps.  I have searched for these links but nothing found!!!!!

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Hi Julio,

1) What are the games and apps that are preinstalled on the computer?
2) How did you search for the manufacturer’s link?
 
Try checking by creating a new user account.
 

Please provide the information to assist you better.

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Three games that I purchase...one free...have just stopped working all on the same day...other aps for games are still working Supermarket mania/2  and case solved are the games.

No changes or downloads have occurred immediately before stoppage. No downloads have occurred.

when you say third party security are you talking about avast program....do not find this on my Lenovo windows 8.1 and would appreciate some more assistance.

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Last updated March 24, 2018 Views 660 Applies to: