Some or all of my Metro style apps fail to run.

Some or all of my Metro style apps fail to run.
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Answer

We have developed a troubleshooter to address a number of known issues that can prevent apps from running properly in Windows 8. 

 

The troubleshooter automatically fixes some issues that might prevent your apps from running, including suboptimal screen resolution and incorrect security or account settings.  If you’re still experiencing a problem after running the troubleshooter, please post in this thread for further assistance.

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Hey everyone,

 

If you have ran the troubleshooter, but it wasn't able to restore access to your Metro style apps, please try working through the solutions quoted below:

 

FelipeValencia replied on June 18, 2012:

SOLVED: Just switch from to a Local account and then back to your Windows Live account.

 - Go to Control Panel in the Metro UI.

- Users

- "Switch to local account"

- Once you are done with that, repeat the process to switch back to a Windows Live account.

 

If that doesn't help, try working through these steps to see if they help to give you access to your Metro style applications:

  1. Check to make sure that your screen resolution is at least 1024X768
  2. Confirm if the issue reproduces with all user accounts. Metro apps aren’t supported if you are running with a built-in administrator account (happens mostly when upgrading).
  3. Check if UAC (User Account Control) is enabled. UAC must be enabled for Metro apps to work. To check, simply type UAC from the home screen and it will appear on the Settings search result.
  4. Try running System File Checker to see if it can identify/restore any system files. (See instructions below)
  5. Refresh your PC. (See instructions below)

 

If you get to step 4, you will need to open an elevated Command Prompt. This can be done by:

  • Enter the Start screen
  • Press Windows key + C on your keyboard to show the Charms bar. (If you are using a touchscreen: touch the right edge of the screen and swipe your finger toward the center of the screen to show the Charms bar)
  • Click Search
  • Type Command Prompt into the Search field
  • Right click Command Prompt (If you are using a touchscreen: Touch and hold your finger to the Command Prompt, slide your finger down until you see an outline around the tile, and finally release your finger from the screen.)
  • Click Run as administrator
  • Enter the command: sfc /scannow
    Note: If you are using a touchscreen you can open the touch keyboard for the Command Prompt by tapping the keyboard icon displayed on your Taskbar near the System tray.

 

Once the scan has finished the results will be displayed within the Command Prompt. Try accessing the Metro style apps that weren't working before. If they don't work, try restarting your computer and test again. If the apps still don't work properly the next step will be step 5.

 

 

If you get to step 5, here is what will happen when you refresh your PC:

  • Your files and personalization settings won't change.
  • Your PC settings will be changed back to their defaults.
  • Apps from Windows Store will be kept.
  • Apps you installed from discs or websites will be removed.
  • A list of removed apps will be saved on your desktop.

 

To refresh your PC:

  • Press the Windows key + C on your keyboard to show the Charms bar (If you are using a touchscreen: Touch the right edge of the screen and swipe your finger toward the center of the screen to show the Charms bar.)
  • Click Settings
  • Click More PC settings
  • Click General in the left column
  • Under Refresh your PC without affecting your files, click Get started

 

Then follow the instructions provided on the screen to complete the refresh process.

 

 

 

If none of these steps have helped restore access to your Metro style apps, please create a new question by clicking Ask a question which is displayed at the top of this page (click here if you are reading this from an email notification). Then type the title of your new question and click Ask.

 

This will provide you with a message box that you can use to include a full description of the problem's behavior, any error messages you are receiving, and what troubleshooting steps you have taken so far to resolve this problem.

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Last updated May 31, 2020 Views 126,223 Applies to: