Not able to open Camera app: error this app needs permission to use the camera

Original title: where is app settings


I go to use the camera app from the start screen and I get the following message

this app needs permission to use the camera
you can change this in app's settings

I can not find this setting anywhere, any help


Question Info

Last updated November 12, 2019 Views 75,050 Applies to:



Thank you for posting in Microsoft Answers Community.

I understand you have issues opening Camera app from Windows 8 Start. Let us start with couple of questions.


1.       Do you have camera connected to your computer?

2.       Which user account are you using, Microsoft or Local user account?


Perform the following troubleshooting methods:

Method 1:

Step 1:

If you have the camera connected, then I would suggest you to disconnect the camera and then try to open the Camera app.


Step 2:

If the camera app opens, then follow the steps mentioned below:

a.       Press “Windows key + C” from your keyboard to open “Charms bar”.

b.      Select “Settings” option.

c.       Select “Permissions” option.

d.      Turn on “Allow this app to access your: Webcam and Microphone” option.

e.      Lose the app by pressing “Alt key + F4” from your keyboard.

f.        Reopen the Camera app.

g.       Connect your camera and then check how this app works.


Method 2:

If that doesn’t fix the issue, then I would suggest you to run Windows 8 App troubleshooter to diagnose and fix the issue.

Refer this to run the troubleshooter.


I hope this helps to fix your issue. If you continue to face issues on Camera app then reply to this thread, we will be glad to assist you further.

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