1. Do you have wired or wireless internet connection?
2. Do you face similar issue while accessing websites?
Here are a few methods which you can follow to resolve the issue:
Perform Network adapter troubleshooter.
a. Press Windows + W key on the keyboard..
b. Type troubleshooting in the search tab and press Enter.
c. Click View all on left panel.
d. Click Network Adapter, new window will popup.
e. Follow the on screen instructions
Run the Apps troubleshooter from the link:
Clear the Windows Store cache and check if this fixes the issue.
Follow these steps:
a. Press "Windows key + R" from the keyboard.
b. Type wsreset.exe and hit Enter.
c. Then try to download the app from Store.
If you have proxy connection for internet, please disable it and check
Follow the steps to disable the proxy connection.
a. Open Internet Explorer.
b. Click on tools and select Internet Options.
c. Click on Connections.
d. Click on LAN Settings.
e. Remove check mark next to proxy server.
f. Click on OK.
g. Restart the browser.
h. Try to download the apps.
Hope this resolves the issue. If the issue persists, you can write to us and we will be glad to assist you further.
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