My windows 8 will not recognise my external device (Satnav) which is 18 months old and was registered on my windows XP. How can I enable its recognition on windows 8 so that I can update the maps?

Ive tried to download software to enable the satnav to be recognised by my new computer system but it doesn't work. I got as far as clicking on 'Install' , a message window opened saying "please wait one moment", nothing happened and I waited 1/2 an hour but the message remained on the screen and nothing else happened. I tried the process several times without any success. Does this mean that I am not going to be able to update my satnav maps? 


Hi Joan,


I understand that you are unable to install Sat-nav external device on your Windows 8 computer. You also tried downloading the software to help Windows 8 computer recognize the device but still it is not recognizing Sat-nav external device.


As you said that the device was working with Windows XP but Windows 8 is not recognizing the device, it is quite possible that the device would not be compatible with Windows 8. I have checked compatibility center also but nothing was found related to this device. Hence to troubleshoot the issue further; please provide the necessary information which could act as a trigger to move ahead with the troubleshooting.


1) What is the model name and number of your Satnav external device?



Windows 8 Compatibility Center:




Method 1: Install the driver in compatibility mode (Windows XP mode) and check if that helps.


If in case Windows 8 drivers are not available for your device, try installing the drivers in Windows XP compatibility mode To know more about compatibility mode, refer to the below mentioned link:


Get your apps and devices working in Windows 8:






If the issue persists; contact Satnav support:




Please get back to us with the required information to help us find the relevant resolution to the issue.

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Question Info

Last updated March 24, 2018 Views 257 Applies to: