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Hi Sonoco,
You may face this issue if iTunes library has been corrupted. You can try uninstalling and reinstalling the latest iTunes and check if it helps.
http://www.apple.com/in/itunes/download/
If issue persists I would suggest you to contact Apple iTunes support for further assistance:
http://www.apple.com/support/itunes/
https://discussions.apple.com/community/itunes/itunes_for_windows
Hope this helps. If you need further assistance with Windows, let us know and will be glad to help.
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