I cant use windows 8 apps

Original Title:apps

 

My apps wont work on windows 8 it comes up as not connected to the internet , even though I can get  my web page up get into my email and browse online,  What's the problem?

 

Question Info


Last updated March 24, 2018 Views 184 Applies to:
Answer
Answer

Hi Bill,

 

Thank you for choosing Windows 8 and we are glad to assist you.

 

From the issue description, I understand that you are unable to use Windows 8 apps.

 

Could you answer few questions to help us understand the issue better:

1.      Do you get any error message while trying to open the apps?

2.      Do you use proxy connection to connect to internet?

 

This might have happened due to the apps or due to proxy connection.

 

I would suggest you to try out these methods and check.

 

Method 1:

Run Apps Troubleshooter

Download and run the Modern UI App troubleshooter.

http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab

 

Method 2:

I would suggest you to follow the steps given in the article. Here is the link for your reference.

What to do if you have problems with an app

http://windows.microsoft.com/en-GB/windows-8/what-troubleshoot-problems-app

 

Method 3:

Disable proxy connection

If you use any proxy connection, then follow the steps to disable proxy:

a.      Click the Gearbox at the top right corner in Internet Explorer.

b.      Click the Tools button, and then click Internet Options.

c.       Click the Connections tab, and then click LAN settings.

d.      Uncheck the Use a proxy server for your LAN box.

e.      Click Ok.

 

Method 4:

Disable third party anti-virus software

I would suggest you to disable the third party anti virus software that is installed on the computer and check.

Important Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

 

For any further queries related to app, feel free to get back to us.

We will be happy to help you.

Regards,
Tadasha Mishra

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