Fresh Paint FAQ....

Frequently Asked Questions from the Fresh Paint team, we will update this as needed.

How do I save my paintings?

Fresh Paint automatically saves your paintings-in-progress automatically every five minutes, every time you return to the Fresh Paint home page, and whenever you move from Fresh Paint to another app or program. You can also export a painting as a PNG file. Just click the Export button and choose a location to save the painting.

What does the Dry button do?

The Dry button instantly dries all of the paint on your canvas. If you continue painting after clicking the dry button, new paint will cover paint that’s already there rather than blend with it.

Can I apply paint on top of paint already on the canvas without having the new paint blend with what’s already there?

Yes. Before you apply paint over paint already on the canvas, click the Dry button. That will dry the paint on the canvas so it won’t blend with new paint you apply over it.

If I accidentally clear my painting while I’m working on it with the Clear button, can I get it back?

Yes. Just click the Undo button at the bottom middle of the canvas and your painting will reappear right where you left off.

How do I get the pallete and brushes back? They disappeared from my screen, and I can’t remember how to get them back.

If you’re using a tablet or touchscreen PC, just swipe your finger down across the top edge of the screen or up across the bottom edge of the screen to reveal the app bar. (That works on just about all Windows RT and Windows 8 apps.) If you’re using a mouse, just right click to reveal the app bar.

When I save a painting, the file name ends with .png. What’s that?

PNG stands for Portable Network Graphics. It’s an industry standard file format for images that works with almost all image and photo software programs, so you can view your Fresh Paint paintings on most devices that don’t have the Fresh Paint app installed (including most mobile phones). You can also share your paintings online or by email with the saved PNG file version.

If I uninstall Fresh Paint, will I lose my paintings?

If you uninstall Fresh Paint, you’ll lose all of the paintings saved in the Fresh Paint Gallery. If you plan to uninstall Fresh Paint and want to keep your paintings, use the Export button to save them to another location, like a folder on your hard drive or an external drive. You’ll need to save your paintings one-by-one. Paintings are saved in a file format called PNG and can be viewed opened by most photo and image programs and apps files.

If I uninstall Fresh Paint, will I need to buy that activity packs I’ve already purchased again?

No, you won’t need to repurchase activity packs you’ve purchased if you uninstall Fresh Paint. Just log in to the Windows Store with your Microsoft account and reinstall Fresh Paint. Then click the Buy button in the Fresh Paint gallery for the activity packs you own. Windows Store will confirm that you’ve already purchased the packs and unlock them free of charge.

What can I do to make Fresh Paint run faster on my computer?

Although it’s very simple to use, Fresh Paint is a pretty sophisticated app, and it uses quite a bit of computing power to be so realistic. It runs best on more recent tablets and PCs designed for Windows RT or Windows 8, and it runs fastest on devices with discrete graphics cards. The performance on your tablet or PC will depends on the graphics capabilities of that device.

What if I accidentally delete a painting from the home page gallery? Can I get it back?

Sorry. A painting deleted from the home page gallery is gone for good.

Is there a fill bucket in Fresh Paint like the one in the Paint application in Windows?

Fresh Paint works like real paint on a canvas; as such, there’s no fill bucket in Fresh Paint. Fill in large areas of your paintings with a large brush. You can also changing the color of the background canvas -- click the Surface button and then pick a background color.

When I mix paint in the palette I get brown squares instead of paint. What is happening?

It is likely you need an updated graphics driver. Devices using Intel® HD 4000 graphics will need to be updated to 9.17.10.2849 or newer. You can check your graphics driver by doing the following:

Right Click on Desktop -> Screen Resolution

From Screen Resolution -> Click Advanced settings

From Display Adapter page -> under Adapter Type, click Properties

From Intel ® HD Graphics 4000 Properties -> click Driver

Please contact Intel or your device manufacturer for information on the latest graphics driver.

How do I print?

Fresh Paint uses the Windows print capabilities, just swipe from the right edge of your screen to reveal the menu. From there click or touch the "Devices" button, and then select the printer you want to print to.

How do I delete a painting?

Windows uses what is called “edgy” commands to access menus and similar commands to select files. In Fresh Paint click the Back button to go to your gallery, then click My Paintings and the month to access all the paintings in that month. To select a painting to delete give the painting a quick swipe down. This will select a panting and bring up the bottom menu bar. From there click Delete.

 

Question Info


Last updated November 14, 2018 Views 89,582 Applies to:

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Where are the missing tools on Windows RT?

Pencil and Pastel are only available on x86 or x64 based systems running Windows 8 at this time. We are adding new content and tools all the time, will keep this request in mind.

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I can save painting, but how do I save the palette?  DO I have to recreate the palette each time? Thanks.

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How can I resize the image?  I don't always want to create a 1920 x 1080 painting.  Thank you :)

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I can save painting, but how do I save the palette?  DO I have to recreate the palette each time? Thanks.


Palette is saved to the Artwork you create, you cannot transfer Palettes between Artworks.

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How can I resize the image?  I don't always want to create a 1920 x 1080 painting.  Thank you :)


This is not exposed for users at this time.  But, if you wish to force it, you can change your machine screen resolution.  We default the Artwork Canvas to your current screen resolution.

 

Note, the above work-around is a fairly technical task and we caution you to consider the technical impact before executing.

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Hi! It looks like a great app!
Just can't realize will it run on WinPhone 8 such as Nokia lumia 620 or others?

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Hi! It looks like a great app!
Just can't realize will it run on WinPhone 8 such as Nokia lumia 620 or others?

At this time, Fresh Paint is compatible with Windows 8 and Windows RT only.  I will pass on your desire to have the application on Windows Phone 8.

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Palette Bug Update

There is a known problem that has now been fixed regarding the Palette Bug. You’ll need to update your video driver to fix it.
 
Please do the following:
1. Use the search in Windows 8 (swipe from the right side of the screen) and type "System"
2. Under System Type you'll see either 32-bit or 64-bit. Note which one your computer is
3. Use the links below to download either the 32-bit or 64-bit version based on what your computer is. Install the driver from there.
 
32-bit
http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22023&lang=eng&wapkw=15.28.7.64.2867
 
64-bit
http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22082
 
Also, please make sure you have installed the latest app updates. To check for updates:
Launch the Store app
Swipe from the right to reveal the Charms menu. Click Settings
Click App Updates and then select Check for Updates
Install any updates for Fresh Paint, and then relaunch Fresh Paint to see if the issue is corrected.

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When I click the 'undo' button once, it keeps deleting most - not all - of the painting. This doesn't happen all the time but has happened frequently and is very frustrating. Once it has happened the undo button fades and you cannot go back. Am I accessing a shortcut that I am not aware of, or is this a bug? Please help!

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I've lost my entire painting twice, what happens is I hit the dry button and it removes some of the painting, then when I hit undo it removes the whole thing. Both times have lost me 15+ minutes worth of work, so I've basically given up on using the app until this is utterly confirmed fixed.
Which is a shame, because otherwise the app is quite good (although the lack of a minimal always visible brush interface is a pain).

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