error code 0x80073cf9 after trying to install a app

i had to reinstall windows 8 as i had a problem the installation is sucessful and i have reinstalled my other programmes . I then tried to put my apps back on but was informed app not installed erro code 0x0073cf9. I am a novice so please explain in simple words

Hi Angus,


Thank You for your post and giving us an opportunity to assist you.


This error code is usually related to a folder thats missing and prevents apps from installing.


You can follow these steps to check if they resolve the issue.

Method 1: Recreate the AUInstallAgent folder
a. Press "Windows key and R" key together to bring up the Run command window.
b. Type in "%windir%" without the quotes and press Enter. You should now be in the Windows folder
c. Look for a folder called "AUInstallAgent". If it is missing in the "Windows" folder, then right click on an empty space and click on "New folder".
d. Rename the folder as "AUInstallAgent".
e. Restart the Computer and check if you are able to install apps.

If the AUInstallAgent folder is already available in the above mentioned location, then continue with these steps


Method 2:Reset store cache
a)Right Click the Start screen (bottom left hand corner)
b)Click "Run"
c)Type: "WSReset.exe" and hit enter


Method 3:Check if you are able to install apps in clean boot.
Follow the steps here to get into clean boot.

Note: Once troubleshooting is done please follow "Step 3 :Reset the computer to
start as usual" on the article to boot the computer in normal mode.


For reference


Please get back to us if you have difficulty or need any other assistance.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.


Question Info

Last updated November 11, 2019 Views 2,346 Applies to: