Apps do not open on start page using Windows 8

Anybody figured out whats going on with all these dysfunctional apps on the start page of Windows 8? The screen changes when I click the app, but it never loads. I am showing the app store as one of the apps. I use a Dell Inspiron, i5,4 GB laptop which is about 1 yr. old. I have Kaspersky internet security and all software is auto up-dated.No error messages show up. My graphic resolution is above whats needed. I've gone through the different forums of suggestions from others who have this same problem, but I have yet to find the fix. Maybe Windows will send us an up-date someday, that will fix this problem for all of us. Until then we will just have to live with a not yet ready, release of Windows 8. 
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Hi,

Thank you for posting in Microsoft Community.

I understand that you are unable to open apps on start in Windows 8.

1. What happens when you try to open apps?
2. Do you receive any error message?

Method 1:
Run the app troubleshooter and then try to run the apps and check if that helps. You may download and run the troubleshooter from the following link.
http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab:

Method 2:
Check for Updates for the App(s) in Store
To update the app, you can either tap or click the notification or follow these steps.
a. On the Start screen, tap or click Store to open the Windows Store.
b.Swipe in from the right edge of the screen, and then tap Settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Settings.)
c. Tap or click App updates. If you haven't signed in to the Windows Store, sign in using your Microsoft account.
d. Tap or click Check for updates.
e. If updates are available, swipe down on or right-click the app updates you want, and then tap or click Install.

Method 3:
Place the computer in Clean Boot and check if it helps.


Step 1:

a) Press the ‘Windows + R’ key on the keyboard.

b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.

c) Click the ‘Boot’ tab and uncheck ‘Safe Boot’ option.

d) On the ‘General’ tab, click to select the option ‘Selective startup’, and then click to clear the option Load startup items check box.

e) On the ‘Services’ tab, click to select the ‘Hide all Microsoft services’ check box, and then click ‘Disable all’.

f) On the ‘Startup’ tab, click ‘Open Task Manager’. In the Task Manager window under startup tab, right click on each startup item which are enabled and select ‘Disable’.

g) Click ‘OK’, and then click Restart.


Step 2: Enable half of the services

a. Follow steps 1a and 1b to start the System Configuration utility.
b. Click the Services tab, and then click to select the Hide all Microsoft services check box.
c. Click to select half of the check boxes in the Service list.
d. Click OK, and then click Restart.


Step 3: Determine whether the problem returns

If the problem still occurs, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in the Service list.
If the problem does not occur, repeat step 1 and step 2. In step 2, select only half of the remaining check boxes that are cleared in the Service list. Repeat these steps until you have selected all the check boxes.

If only one service is selected in the Service list, and you still experience the problem, the selected service causes the problem. Go to step 6. If no service causes this problem, go to step 4.


Step 4: Enable half of the Startup items

If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.

Step 5: Determine whether the problem returns

If the problem still occurs, repeat step 1 and step 4. In step 4, click to clear half of the check boxes that you originally selected in the Startup Item list.
If the problem does not occur, repeat step 1 and step 4. In step 4, select only half of the remaining check boxes that are cleared in the Startup Item list. Repeat these steps until you have selected all the check boxes.
If only one startup item is selected in the Startup Item list, and you still experience the problem, the startup item that is selected in the list is the service that is causing the problem. Go to step 6.
If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.


Step 6: Resolve the problem

After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration utility, and then click to clear the check box for the problem item.


Step 7:

Note: After you have finished troubleshooting, follow these steps to boot to normal startup.

a) Press the ‘Windows + R’ key on the keyboard.

b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.

c) On the ‘General’ tab, click the ‘Normal Startup’ option, and then click ‘OK’.

d) When you are prompted to restart the computer, click ‘Restart’.


Note: If you are still facing the issue then I would suggest you to Uninstall and Re-install the display driver in compatibility mode and check if it helps.

Method 4:
Perform System File Check (SFC), and then check if this fixes the issue.

Follow the steps:

a. Press “Windows Key + Q” to open Charms Bar.

b. Type “cmd” without quotes in the search box.

c. On the left pane, right click on the “cmd” option and select “Run as Administrator”.

d. Type ‘sfc /scannow’ without quotes and hit enter.

Note: It may ask for windows installation DVD to fix and to enable SFC to make more than minor repairs. Some files saved on your computer might get deleted when fixing corrupted files.

Method 5:
Sync app license in the store and check. To sync your app licenses, follow these steps:
a. On the Start screen, tap or click Store to open the Windows Store.
b. Swipe in from the right edge of the screen, and then tap Settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Settings.)
c. Tap or click App updates. If you haven't signed in to the Windows Store, sign in using your Microsoft account.
d. Tap or click Sync licenses.

Reference link:
What to do if you have problems with an app
http://windows.microsoft.com/en-US/windows-8/what-troubleshoot-problems-app

Hope this information helps. Please reply with the status so that we could assist you better.

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Hi,

Thank you for posting in Microsoft Community.

I understand that you are unable to open apps on start in Windows 8.

1. What happens when you try to open apps?
2. Do you receive any error message?

Method 1:
Run the app troubleshooter and then try to run the apps and check if that helps. You may download and run the troubleshooter from the following link.
http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab:

Method 2:
Check for Updates for the App(s) in Store
To update the app, you can either tap or click the notification or follow these steps.
a. On the Start screen, tap or click Store to open the Windows Store.
b.Swipe in from the right edge of the screen, and then tap Settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Settings.)
c. Tap or click App updates. If you haven't signed in to the Windows Store, sign in using your Microsoft account.
d. Tap or click Check for updates.
e. If updates are available, swipe down on or right-click the app updates you want, and then tap or click Install.

Method 3:
Place the computer in Clean Boot and check if it helps.


Step 1:

a) Press the ‘Windows + R’ key on the keyboard.

b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.

c) Click the ‘Boot’ tab and uncheck ‘Safe Boot’ option.

d) On the ‘General’ tab, click to select the option ‘Selective startup’, and then click to clear the option Load startup items check box.

e) On the ‘Services’ tab, click to select the ‘Hide all Microsoft services’ check box, and then click ‘Disable all’.

f) On the ‘Startup’ tab, click ‘Open Task Manager’. In the Task Manager window under startup tab, right click on each startup item which are enabled and select ‘Disable’.

g) Click ‘OK’, and then click Restart.


Step 2: Enable half of the services

a. Follow steps 1a and 1b to start the System Configuration utility.
b. Click the Services tab, and then click to select the Hide all Microsoft services check box.
c. Click to select half of the check boxes in the Service list.
d. Click OK, and then click Restart.


Step 3: Determine whether the problem returns

If the problem still occurs, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in the Service list.
If the problem does not occur, repeat step 1 and step 2. In step 2, select only half of the remaining check boxes that are cleared in the Service list. Repeat these steps until you have selected all the check boxes.

If only one service is selected in the Service list, and you still experience the problem, the selected service causes the problem. Go to step 6. If no service causes this problem, go to step 4.


Step 4: Enable half of the Startup items

If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.

Step 5: Determine whether the problem returns

If the problem still occurs, repeat step 1 and step 4. In step 4, click to clear half of the check boxes that you originally selected in the Startup Item list.
If the problem does not occur, repeat step 1 and step 4. In step 4, select only half of the remaining check boxes that are cleared in the Startup Item list. Repeat these steps until you have selected all the check boxes.
If only one startup item is selected in the Startup Item list, and you still experience the problem, the startup item that is selected in the list is the service that is causing the problem. Go to step 6.
If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.


Step 6: Resolve the problem

After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration utility, and then click to clear the check box for the problem item.


Step 7:

Note: After you have finished troubleshooting, follow these steps to boot to normal startup.

a) Press the ‘Windows + R’ key on the keyboard.

b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.

c) On the ‘General’ tab, click the ‘Normal Startup’ option, and then click ‘OK’.

d) When you are prompted to restart the computer, click ‘Restart’.


Note: If you are still facing the issue then I would suggest you to Uninstall and Re-install the display driver in compatibility mode and check if it helps.

Method 4:
Perform System File Check (SFC), and then check if this fixes the issue.

Follow the steps:

a. Press “Windows Key + Q” to open Charms Bar.

b. Type “cmd” without quotes in the search box.

c. On the left pane, right click on the “cmd” option and select “Run as Administrator”.

d. Type ‘sfc /scannow’ without quotes and hit enter.

Note: It may ask for windows installation DVD to fix and to enable SFC to make more than minor repairs. Some files saved on your computer might get deleted when fixing corrupted files.

Method 5:
Sync app license in the store and check. To sync your app licenses, follow these steps:
a. On the Start screen, tap or click Store to open the Windows Store.
b. Swipe in from the right edge of the screen, and then tap Settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Settings.)
c. Tap or click App updates. If you haven't signed in to the Windows Store, sign in using your Microsoft account.
d. Tap or click Sync licenses.

Reference link:
What to do if you have problems with an app
http://windows.microsoft.com/en-US/windows-8/what-troubleshoot-problems-app

Hope this information helps. Please reply with the status so that we could assist you better.



This is unbelievable. After a new install it should just work. These hoops to jump through should not be necessary. My ultrabook has been ruined by this "upgrade"

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This is ridiculous. Why don't you just be honest and say; Microsoft released Windows 8 before is was ready and it's still not ready.  

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Kapersky is KNOWN to cause this issue. Please uninstall it and use Windows built
in AV until they fix their program.  
 
 
    have details of the incompatibilities.  
 
 
Barb
 
MVP - Windows Entertainment and Connected Home
 
 
Please mark as answered if this answers your question
 
 
 
 
Barb
My Blog - http://digitalmediaphile.com/
MVP-Windows and Devices for IT
Windows Insider MVP

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I just got in through the regular up-dates from Kaspersky, the fix for these Apps not opening. Now It works great for me anyways. Hope this helps you too!

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Agreed.  I have several instances where I can't use windows 8.  Very frustrating and we shouldn't have to jump through hoops to it to work!

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FYI!!!

 

This happened to me when I got my ACER Aspire V5 about 3-4 weeks ago. I made 2 users on the notebook. One for work, and one for personal. On my 'Personal' account, I installed Apple's iCloud Control Panel...and right after that Windows Apps in the start menu stopped working. To test this, I switched over to my 'Work" user account and made sure all the apps were working properly. Everything was ok. I then proceeded to install Apple's iCloud Control Center and right after windows apps in the start menu stopped working. Including the "Store" app (Method 2 wont work when ALL apps aren't opening....).

 

So I figured by getting around this I just open another user account for my 'Work' and deleted the old one. And never install iCloud Control Center.

 

-Tony

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Hi


When I click on Reading List in Start Page, it comes back to Start page. I am in IE11 metro app  view. Had worked here before, but lost it when I went to Desktop view. So back to IE11 metro app . But still not working.


I compliment you on your detailed long list of possible fixes.


I love the features in Win 8.1, but not the steep learning curve.


Keep smiling


Uncle Gus

89 going on 19

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You've got to be kidding to be smiling.  I have a brand new PC and have run into one problem after another.  I have the same non-functioning start page: I press the "help and tips" tile, it opens and tries to load, then closes.


I will NOT go through methods 1-4 and steps 1-100 to problem solve a stupid issue that will let me find another issue (I've been working through a lot of issues I see on the web).


I'm seriously considering returning this software mess for a Mac.


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Thanks!

Method 3 fixed all of my problems.

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Last updated March 4, 2019 Views 16,805 Applies to: