App update error code 0x800700B7. The apps include Skype, ebay, etc, so fairly standard apps

Original Title: Windows 8 error code 0x800700B7

 

I just bought an Acer Laptop with Windows 8 yesterday.  When the apps try to update, the update fails due to the error code 0x800700B7.  It's brand new out of the box - don't understand.  The apps include Skype, ebay, etc, so fairly standard apps.

 

The 2 programs installed I installed are Norton 2013 360 and Micrsoft Office Small Business Edition 2007

 

Question Info


Last updated January 7, 2020 Views 11,864 Applies to:
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Answer

Hi Carlo_ucla,

 

Thank you for posting in the Microsoft Community.

 

I’m sorry to know that you are facing issue with scanning document from printer on the network. In order to provide you with a quick resolution, please reply to this question:

 

Does the issue occur with a particular app update?

 

 

Method 1: I would suggest you to run Windows Update Troubleshooter and check if it works.

 

Follow the steps to run the Windows Update Troubleshooter:

 

a.       Press Windows key + C on your keyboard to show the Charms bar.

b.      Type Troubleshooting and click Troubleshooting under Settings.

c.       Now type Windows update in the search option.

d.      Click on Windows Update troubleshooter to run the troubleshooter.

 

 

Method 2: Place the computer in clean boot and then try to install the update and check if works.

Follow the steps to perform clean boot:

 

Step 1:

a) Press the ‘Windows + R’ key on the keyboard.

b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.

c) Click the ‘Boot’ tab and uncheck ‘Safe Boot’ option.

d) On the ‘General’ tab, click to select the option ‘Selective startup’, and then click to clear the option Load startup items check box.

e) On the ‘Services’ tab, click to select the ‘Hide all Microsoft services’ check box, and then click ‘Disable all’.

f) On the ‘StartUp’ tab, click ‘Open Task Manager’. In the Task Manager window under startup tab, right click on each startup item which are enabled and select ‘Disable’.

f) Click ‘OK’, and then click Restart.

Step 2: Enable half of the services
a.
Follow steps 1a and 1b to start the System Configuration utility.
b. Click the Services tab, and then click to select the Hide all Microsoft services check box.
c. Click to select half of the check boxes in the Service list.
d. Click OK, and then click Restart.

Step 3: Determine whether the problem returns
If the problem still occurs, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in the Service list.
If the problem does not occur, repeat step 1 and step 2. In step 2, select only half of the remaining check boxes that are cleared in the Service list. Repeat these steps until you have selected all the check boxes.
If only one service is selected in the Service list, and you still experience the problem, the selected service causes the problem. Go to step 6. If no service causes this problem, go to step 4.

Step 4: Enable half of the Startup items
If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.

Step 5: Determine whether the problem returns
If the problem still occurs, repeat step 1 and step 4. In step 4, click to clear half of the check boxes that you originally selected in the Startup Item list.
If the problem does not occur, repeat step 1 and step 4. In step 4, select only half of the remaining check boxes that are cleared in the Startup Item list. Repeat these steps until you have selected all the check boxes.
If only one startup item is selected in the Startup Item list, and you still experience the problem, the startup item that is selected in the list is the service that is causing the problem. Go to step 6.
If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.

Step 6: Resolve the problem
After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration utility, and then click to clear the check box for the problem item.

Step 7:

Note: After you have finished troubleshooting, follow these steps to boot to normal startup.

a) Press the ‘Windows + R’ key on the keyboard.

b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.

c) On the ‘General’ tab, click the ‘Normal Startup’ option, and then click ‘OK’.

d) When you are prompted to restart the computer, click ‘Restart’.

 

Method 3: I would suggest you to temporarily disabling security software (Norton 2013 360) and check if it helps.

Follow the steps to disable security software:

a.       Search for Windows Defender in the Windows 8 search option (Windows Key + X key and click Search).

b.      Click on Settings tab.

c.       Uncheck the option to turn on security software.

d.      Click on Save changes button.

e.      After disabling security software, check if you are able to install the app.

 

Note: Once you are done with the troubleshooting, ensure that you have checked the option Turn on security software under settings tab.

 

You may also refer the following article for more information:

 

What to do if you have problems with an app

http://windows.microsoft.com/en-us/windows-8/what-troubleshoot-problems-app

 

If you need further assistance, please reply and we will be happy to help you.

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