Question

Q: Windows Update service does not start "error 1053: "The service did not respond to the start or control request in a timely fashion"

Original Title: wuauserv cannot start

 

Whenever I try to start the Windows 8 update service, it fails with error 1053: "The service did not respond to the start or control request in a timely fashion." The service cannot start at all. Please note that renaming the Window's SoftwareDistribution directory does not fix this problem. I also cannot view the update history, although I was able to install updates until about a month ago.



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Hi Jordan,
 

Welcome to the Microsoft Community.

 
Please answer the following question:
 

1) Did you make any changes to the computer prior to this issue?
2) How are you trying to start the service?
3) What exactly do you refer to when you say “cannot view the update history”? Does it shows a a blank?
4) How did you tried to rename the Windows Software Distribution folder?
5) What is the service status for other services such as Cryptographic and Background Intelligence Transfer Service?
 
You can follow the steps to check the status of the other services and start them if the status is
stopped:

 
a) Press Windows and R key together to open run box.
b) Type “”services.msc” without quotes and hit Enter.
c) Locate Cryptographic and Background Intelligence Transfer Service and double click on the service icon.
d) Check if the service status is stopped. If yes, click on Start to start the service.
 
Check if you can start Windows update service.

 
You can follow the methods:

Method 1:

 
Folow the steps:

 
a) Press Windows and E key together and then open ‘C’ (Operating system drive) drive.
b) Navigate to the following location:
C:\Windows\SoftwareDistribution\DataStore.
c) Delete the DataStore foler.
d) Navigate back to try and restart the Windows update service again under services.msc.

 
Method 2:
 
If method 1 does not help, you can try to use the following commands on command prompt window and check if it helps.
 
a) Type cmd on the start screen and righ click on Command Prompt. Select Run as administrator from the options at the bottom of the screen.
b) Type the following command prompt and type the following command and hit Enter after each one:

 
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
ren C:\Windows\System32\catroot2 catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver
pause

 
Try to start the Windows update service again and check if it helps.
 
Do let us know about the results on this issue.

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Sorry this didn't help.

54 people were helped by this reply


Answers:
1. The only changes made to the computer would have been Windows updates.
2. I am trying to start the service by running services.msc, double-clicking the Windows Update service on the extended tab, and clicking the button "Start". Status of service is stopped. Start fails.
3. If I go to Windows Update in the Control Panel to view the update history, it is blank.
4. I renamed the SoftwareDistribution folder SoftwareDistribution.old (there was no need to stop the Update service since it isn't running).
5. Cryptographic and Background Intelligence Transfer Service are both running.

METHOD 1: 
Deleted the C:\Windows\SoftwareDistribution\DataStore folder and attempted to start the Windows Update service in services.msc. Service would not start.

METHOD 2:
Also failed. Here is what happened at each step of the process:
a. net stop wuauserv: The Windows Update service is not started.
b. net stop cryptSvc: Service stopped successfully
c. net stop bits: The service is not responding to the control function.
d. net stop msiserver: The Windows Installer service is not started.
e. Successfully renamed catroot2 to catroot2.old
f. net start wuauserv: The service is not responding to the control function.
g. net start cryptSvc: Service started successfully
h. net start bits: The service is not responding to the control function.
i. net start msiserver: Service started successfully

I checked services.msc a bit later and found that despite the message at step h, the BITS service was running.

Windows Update service would still not start. 

Doing "dir catr*" in the Windows system32 directory shows there are now two directories: catroot and catroot2.old. There is no new catroot2.


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Sorry this didn't help.


A little more information: after renaming the SoftwareDistribution folder SoftwareDistribution.old failed to solve the problem, I changed the name back to SoftwareDistribution. I did this in order to the try the suggestion you made to delete just the DataStore subdirectory. As I said, it didn't work.

Did this solve your problem?

Sorry this didn't help.


Hi Jordan,
 
 
Thank you for a quick update on this issue.
 
This issue could also have occured, if there would be any missing or corrupted system files on the computer.
 
I would suggest you to run SFC scan and check if it helps.
 
System File Checker is a utility in Microsoft Windows that allows users to scan for and restore corruptions in Windows system files.
 
Perform System File Check (SFC), and then check if this fixes the issue.

Follow the steps:

 
a. Press “Windows Key + Q” to open Charms Bar.
b. Type “cmd” without quotes in the search box.
c. On the left pane, right click on the “cmd” option and select “Run as Administrator”.
d. Type ‘sfc /scannow’ without quotes and hit enter.

Let us know about the status of this issue.
 

Did this solve your problem?

Sorry this didn't help.


Hi,
I ran the "sfc /scannow" command in a command prompt that I opened to run as Administrator. It reported errors and generated a CBS.log file that is 2.2MB in size. Restarted the computer, but I still cannot start the Windows update service.

Is there somewhere I can upload the log file for you to look at it?

Did this solve your problem?

Sorry this didn't help.

1 person was helped by this reply


Hi Jordan,

 


Thank you for an update on this issue.

 

Let's run system update readiness tool to check if any inconsistencies, on the computer, is leading to this issue.

 

To run system update readiness tool on the computer, I would suggest you to refer to the link:

 

System Update Readiness Tool fixes Windows Update errors in Windows 8, Windows 7, Windows Vista, Windows Server 2008 R2, and Windows Server 2008

 

Note: You would have to run the following commands:

 

  • DISM.exe /Online /Cleanup-image /Scanhealth
  • DISM.exe /Online /Cleanup-image /Restorehealth

     

    Follow the section “For Windows 8”:

     

    http://support.microsoft.com/kb/947821

     

    Note: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, you can refer to the following steps to back the registry files on the computer:

     

    a)      Press Windows and r key to open the run box.

    b)      Type ‘regedit’ and press Enter from the keyboard.

    c)      Open the file option on the menu bar.

    d)      Click on Export and save the file with a name on the desktop.

     

    If you want to backup the file, you can do so by double clicking the file that you have saved on the desktop.

     

    I would suggest you to send us the CBS.log files on Skydrive.

     

    Here’s how to send them on Skydrive:

     


    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65/

     

     

    Do let us know about the sattus of this issue.

     


     

     

     

  • Did this solve your problem?

    Sorry this didn't help.


    I ran this command as administrator:
    DISM.exe /Online /Cleanup-image /Scanhealth

    Result: No component store corruption detected.

    Ran:
    DISM.exe /Online /Cleanup-image /Restorehealth

    Result: The restorehealth option is unknown.

    Did this solve your problem?

    Sorry this didn't help.


    I have uploaded the CBS.log file to SkyDrive. Here is the link:
    http://sdrv.ms/16RZqqq 

    Did this solve your problem?

    Sorry this didn't help.


    Hi Jordan,

     

    I would suggest you to refresh Windows 8 and check if it helps.

     

    You can refer to the link to perform refresh on the computer:

     

    Follow the section “Refresh your PC without affecting your files

     

    http://windows.microsoft.com/en-us/windows-8/restore-refresh-reset-pc

     

    Note: The apps that came with your PC or you installed from Windows Store will be reinstalled, but any apps you installed from other websites and DVDs will be removed. Windows puts a list of the removed apps on your desktop after refreshing your PC.

     

    Do let us know about the status of this issue.

     

     

    Did this solve your problem?

    Sorry this didn't help.


    Yes its happening in Windows 8...have tried to start but got the 1053 error!

    Does anyone know if there is a program that I could copy to my Doc folder and run that program and have it really fix Windows update in Windows 8?

    Kevin

    Did this solve your problem?

    Sorry this didn't help.


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    Views: 26,029 Last updated: May 22, 2018 Applies to: