Windows update error message 80073B01

Original Title: Cannot update Windows 8

 

Keep getting error message 80073B01 when I try to update Windows 8. I have tried disabling firewalls, all antivirus, and adding permissions. Still get the same message. Cannot access windows 8 store either. No updates since February. Any and all suggestions are appreciated!

 

Question Info


Last updated January 29, 2019 Views 6,321 Applies to:

Hi Rrupay,


Welcome to this community.


Let me gather some information in context of this issue:


1) Is this issue specific to any particular update?
2) When exactly do you get this error message? Is it while checking for updates?
3) What happens when you try to access Windows 8 app store? Do you receive any error message?
4) Are you able to view other websites on the Internet browser?
5) Did you make any changes to the computer prior to this issue?


Let’s run the Windows update troubleshooter and check if it helps.

You can follow the methods:


Method 1:


You can refer to the link to run the troubleshooter and check if it helps:


Windows automatic updating: Frequently asked questions


Follow the section “What can I do if I'm having problems installing updates?”


http://windows.microsoft.com/en-IN/windows-8/windows-update-faq


Method 2:

I would suggest you to manually reset the Windows Update Components


a) Press “Windows Logo” + “X” keys on the keyboard and then select “Command Prompt (Admin)” from the menu.

b) Stop the BITS, Cryptographic, MSI Installer and the Windows Update Services. To do this, type the following commands at a command prompt. Press the “ENTER” key after you type each command.


net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver

c) Now rename the SoftwareDistribution and Catroot2 folder.


You can do this by typing the following commands in the Command Prompt. Press the “ENTER” key after you type each command:

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

ren C:\Windows\System32\catroot2 Catroot2.old

d) Now, let’s restart the BITS, Cryptographic, MSI Installer and the Windows Update Services. Type the following commands in the Command Prompt for this. Press the “ENTER” key after you type each command.

net start wuauserv
net start cryptSvc
net start bits
net start msiserver

e) Type “Exit” in the Command Prompt to close it.

Now, you may try running the Windows Updates and check if the above steps resolve the issue.


For further reference, you can refer to the link:


Troubleshoot problems with installing updates


http://windows.microsoft.com/en-us/windows-8/troubleshoot-problems-installing-updates


Let us know about the results.



1 person was helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Thank you for your response.  I ran the trouble shooter and it said it had fixed the problem, but received the same error message when trying to update.  I did the manual reset as well, but still the same error message.  As far as the windows store, the green screen with the logo comes up but that is all. It shows that it is trying to connect, but it never does. I do not get any error messages when trying to access the store.  There had been no changes to my computer prior to noticing this problem.  The last update that was applied was late February, but now it says that windows 8 has never been updated.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi Rrupay,
 

Thank you for an update on this issue.

 
I would like to ask certain questions:

 
1) Have you enabled any proxy settings on the computer?
2) Is there are third party security software installed on the computer?

 
I would you to follow the methods and check for the issue:
 
 

Method 1:

 
I would suggest you to disable proxy settings, if enabled, on the computer and then try to open app store or check of updates on the computer.

 
You can follow the steps to disable the settings:

 
a) Open Internet Explorer on the desktop.
b) Click on Tools icon option on the top right corner.
c) Select Internet Option from the list.
d) Click on Connection tab.
e) Click on LAN Settings.
f) Uncheck the box which says “Use a Proxy Server for your LAN".
g) Click on OK.
 
Method 2:

 
I would suggest you to temporarily disable any security software installed on the computer and then check for the status of this issue.
 
Important Note: Security software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.
 
Let us know about the status of this issue.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Followed the steps above. And still not able to update.  The last updates I received were on 02/09, 02/13 and the last of them on 02/16.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi Rrupay,

 


Thank you for an update.


 

Let’s check if any other application or program is causing this issue as you are unable to check for updates.

 


You can follow the methods:

 


Method 1:


 

Boot the computer into clean boot state and then try to check for updates. You may also check if you are able to access the Windows 8 app store.


 

Follow the link to perform clean boot:

 

How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or

Windows 8

 

http://support.microsoft.com/kb/929135

 

Note: Please go through the section: How to reset the computer to start as usual after troubleshooting with clean boot of the Kb article to boot the computer in normal startup after fixing the issue.

 

Method 2:

To check for inconsistencies, let’s run system update readiness tool. You can refer to the link:

 

Note: System Update Readiness Tool fixes Windows Update errors in Windows 8, Windows 7, Windows Vista, Windows Server 2008 R2, and Windows Server 2008”.


 

Follow the section “For Windows 8”:

 

Note: You are required to run the following commands in command prompt:


 

a) DISM.exe /Online /Cleanup-image /Scanhealth
b) DISM.exe /Online /Cleanup-image /Restorehealth


 

http://support.microsoft.com/kb/947821


 

Note: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, you can refer to the following steps to back the registry files on the computer:


 

a) Press Windows and R key to open the run box.
b) Type ‘regedit’ and press Enter from the keyboard.
c) Open the file option on the menu bar.
d) Click on Export and save the file with a name on the desktop.


 

If you want to backup the file, you can do so by double clicking the file that you have saved on the desktop.


 

For issues with the app store, let’s run the app troubleshooter and check if it helps.


 

You can follow the methods:


 

Method 1:


 

Refer to the link to run the troubleshooter:

http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab


Method 2:

 


I would suggest you to check if the date and time on the computer are up-to-date.


 

If not, you can refer to the link to sync the date and time with Internet Time Server:

 


Refer to the section “To set the clock”:

 

http://windows.microsoft.com/en-US/windows-8/clock-out-of-sync


 

Do get back to us with the status of this issue.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

can't download. have windows 7 and IE  11. Tried all manner of things including firewall permission. this appears to be a recent phenomenon and is very frustrating. is there something wrong with the firewall and/or Internet explorer 11??????

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I am having the same problem. It is because windows cannot access your Hotmail account or any account which you signed in. I tried signing in but it doesn't let me sign in. I am stuck with the same error.
I need a windows vista ultimate activation key??? pls help me...

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

i m having this  error since i updated my window 2-3 days ago and everytime i try to open my window defender this error shows up

2 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

still having same issue while starting  windows defender. followed all the steps but nothing happened

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi,

Have you followed the steps provided by Pinaki Mohanty's post which were provided earlier?

If yes, does it displays any error message?

Thanks.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.