windows 8 language packs fail to install

following tweeter suggestion
"@MicrosoftHelps
@yipcw Thanks for the info. We recommend creating a new thread at http://spr.ly/6011koI7  so our experts can work with you one-on-one. ^AG"

the original thread is over, forum users have done the usually diagnostic steps
http://answers.microsoft.com/en-us/windows/forum/windows_8-desktop/cant-install-a-language-pack/843feb68-808a-41ea-a702-4bd5e0ccadcc?page=2

I can reproduce the problem on Surface Pro, Surface RT, Asus Taichi.  Quite often some language packs (display, and handwriting modules for onscreen keyboard IME) won't install.  Korea, Japanese, Chinese Traditional.  Other have report Chinese Simplified, French I believe.

did all the standard support things @MicrosoftHelps suggested
- safe mode (cannot download the update that way)
- sfc /scannow
- troubleshoot windows update (basically rename \windows\softwaredistribution)

screenshots at
http://users.wfu.edu/yipcw/ms/ime/w8o2013/
 

Question Info


Last updated October 5, 2018 Views 48,937 Applies to:

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

 

Hi Ching-Wan,

 

 

I would like to ask a few questions about this issue:

 

1)       What exactly happens when you install the language packs on your computer? Are you getting any error message?

2)       Do you have any third party security program installed on your computer?

3)       Did you try running the Windows Update Troubleshooter and check if that resolves the issue?

 

If you haven’t done that, then I would suggest you to try the following troubleshooting methods and check if that resolves the issue.

 

Method 1: Run the Windows Update Troubleshooter.

 

This troubleshooter is an automated Windows 8 inbuilt tool which finds and fixes the common issues with the Windows Update settings. Perform these steps to run this tool and check if that helps.

 

a)       Press “Windows Logo” + “W” keys from the keyboard.

b)       Type “Troubleshooting” in the search bar and press “Enter”.

c)       In the “Troubleshooting” window, click on “View All” on the left pane.

d)        Click on “Windows Update”.

e)       Click on “Advanced” and then click on “Run as Administrator”.

f)        Click “Next” and follow the on-screen instructions to complete the troubleshooting process.

 

If this does not fix the issue, then you may try downloading and installing the language packs manually in clean boot and check.

 

Method 2: Download and install the language packs manually in Clean Boot.

 

A clean boot helps to eliminate software conflicts and to determine what is causing the problem. Perform a clean boot on the computer by following the steps given in the link:

 

http://support.microsoft.com/kb/929135

 

Important: After you have finished troubleshooting, refer to the article “How to reset the computer to start as usual after troubleshooting with clean boot” for Windows 8, given under the section “More Information” to reset the computer to start as usual from the above link.

 

After performing a clean boot, you may download the language pack updates manually from the Microsoft Download Center and then install them on the computer from this link:

 

http://www.microsoft.com/en-us/download/default.aspx

 

You may also refer to the article: “Language packs are available for Windows 8 and for Windows RT” from this link:

 

http://support.microsoft.com/kb/2607607

 

If you have any third party security program installed on this computer, then you also try the next method.

 

Method 3: Temporarily disable the third party security program. (If you have installed any)

 

If you have installed any third party security program, then I request you to contact its technical support to temporarily disable the program and then check the issue.

 

Important: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

 

Please do reply and let’s know the troubleshooting results. If the issue persists, we’ll be glad to assist you further.

 

Regards,
Rajesh Govind - Microsoft Support Engineer

2 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Had a similar problem.  Finally fixed it... well, I didn't, but perhaps Microsoft did.  :)

Fix: Installed Windows 8.1 Update.  Here's how to upgrade to Windows 8.1 from Windows 8.  Hope this works for the rest of y'all!  Good luck!

1 person was helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Absolutely same issue here. I've spent like fourty hours dealing with Windows Update bugs but I am not able to solve this one.

I've also done all that stuff mentioned on support forums but expectedly none of "super-auto-mega-fixing" utilities actualy worked.

 

Of course it may be caused by downloading language pack for different architecture, but its Windows Update downloading it not me! I don't know how to force to pick the 64bit one...

It makes me pretty annoyed.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

03/2015. Same problem

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hey guys, I know you must be frustrated but let me do a little trying here.. first, a recap.

When I first installed win 8.1 with update1 bundled (yeah don't ask).. it all worked, the language installed fine and all the thingies were great. 

As someone mentioned in another forum, the only problem was pre-installed apps in their english version, which is easy to fix, re-installing them after switching the language..

AND then, what broke my setup, was to install the office x64 from an english dvd. It seems like it didn't check my system language and the install was english only.

As a final try Imma re-install everything but first, I'm trying by installing the update 1 to office 2013, then imma get the language pack for office, and then try to re-install the language pack (manually from the cab file) to windows 8.1.. let's hope it works.

Cheers

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

It's all good the earlier posts helped

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Same problem here.  Tried multiple solutions, but no result.  I'm using Windows 8 in English and have a Japanese language pack installed.  I can switch between English and Japanese, but can't install the French or Spanish language packs.  Very annoying!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

 

Hi Ching-Wan,

 

Thank you for getting back to us with the updates regarding the error.

 

In the error logs that you have included in your reply, it shows: “Installation Failure: Windows failed to install the following update with error 0x80070002: Korean Language Pack - Windows 8 for x64-based Systems - (KB2607607)

 

So, to start with, I would first suggest you to verify that this language pack is supported for your computer architecture. Normally, this error code indicates that the version of the language pack is for a different architecture. This can happen if you are trying to install a language pack for an x86-based computer onto an x64-based computer.   

 

If you are installing the correct Language Pack, then let’s try some other troubleshooting steps and check if that helps. Let’s first check if this is caused by any missing or corrupted protected system files. For this, let’s perform an SFC Scan and check if that resolves the issue. To perform an SFC Scan, follow the below given instructions.

 

Method 1: Run an SFC Scan

 

The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.

 

a)       Press “Windows Logo” + “X” keys on the keyboard and select “Command Prompt (Admin)” from that menu.

b)       On the command prompt window, type the following command, and then press “Enter”

 

sfc /scannow

 

c)       Follow the on-screen instructions and complete the scan.

 

Note: It may ask for windows installation DVD to fix and to enable SFC to make more than minor repairs. Some files saved on your computer might get deleted when fixing corrupted files.

 

After performing an SFC Scan, try installing the language pack again and check if that helps. You may also check if there are any disk errors causing this issue. For this, run a Check Disk and check the issue.

 

Method 2: Run Check Disk in Command Prompt

 

To run “ChkDsk” utility using Command Prompt, you can follow these steps:

 

a)       Press “Windows Logo” + “X” keys on the keyboard and select “Command Prompt (Admin)” from the list.

b)       In the command prompt window, type “chkdsk /r” and press “Enter”.

c)       Answer “Y” when “chkdsk” asks you if you want to check the drive next time computer boots (restarts).

 

Important: While performing Error-checking or ChkDsk on the hard drive, if any bad sectors are found and when attempting to repair that sector, the data available on that sector might be lost.

 

Please do reply and let’s know the troubleshooting results.

Regards,
Rajesh Govind - Microsoft Support Engineer

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Unbelievable.   Ho can MS be so inept and break something that working perfectly?   I can even get Word 2010 to do a simple spelling check in Spanish.   This was working perfectly before upgrading to Win 8.  Version 8.1 did nothing to fix it.  as much-as I hate Apple at least their stuff works!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Arg!  I didn't notice there was a second page of replies which included this one, which would have saved me a lot of time.  Updating to Windows 8.1 fixed it for me too.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.