Question

Q: Win8 - Error: 0xc000000d - Recovery

I bought an Acer Ultrabook, Aspire m5-581t (g), with Windows 8 pre-installed on the ultrabook from the factory, already. Used it normally for around one week, and one day the drive from the touchpad stopped to work. I restarted the system and it came back to work without any issues. After I used the ultrabook that day I shutted it down without make any change, install nothing etc, and when I turned it on back again I got blue-screen'd with the following message:

"Recovery

Your PC needs to be repaired

The Boot Configuration Data file is missing some required information.

File: \BCD
Error Code: 0xc000000c

You'll need to use the recovery tools on your installation media. If you don't have any installation media (like a disc or USB device), contact your system administrator or PC manufacturer."

I tried to boot the system with the Win8 and WinXPsp3 CDs and any of the two worked. Aparently any command from the keyboard like ALT+f10 and others are working, and the ultrabook doesn't recognizes any CD/DVD/USB driver.

What to do? Need find a way to boot the system. Please help, waiting for answers.
Here a pic from the blue screen.
Attentivelly, Jack.

 

Answer

A:

Hi,

 

 

Note: If the computer is newly purchased, then it would be best to get in touch with the computer manufacturer to get this fixed. (If it's within the warranty period).

 

Here are some steps that might help fix this issue.

 

I would suggest you to rebuild the BCD (Boot Configuration Data) from Command prompt and check if that helps.

 

1. Insert the Windows 8 installation media and boot the computer using the disc.

 

Note: You need to check the computer manual on how to set CD/DVD drive as the first boot device in the BIOS.

 

2. Once you boot using the Windows installation disc, on the Windows 8 installation window, click on Repair your computer.

 

3. Click on Troubleshoot and in the Advanced options. First thing you may try is the Automatic Repair. If that does not help, go for System restore. If that works fine, then create a system restore point so that next time you encounter any problems you may always restore the computer to the recent system restore point created.

 

4. If that does not help, then select Command Prompt. Enter the following four commands into the prompt.

 

bootrec /fixmbr
bootrec /fixboot
bootrec /scanos
bootrec /rebuildbcd

 

Once the command completes, restart the computer.

 

 

Hope this information helps you boot the computer normally. If you have any concerns, please do let us know.

 

Microsoft Desktop Support Engineer

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Answer

A:

Hi Priscilla,

 

 

Arrange for a Windows 8 installation media or create a installation media by following the steps from http://windows.microsoft.com/en-us/windows-8/create-reset-refresh-media

 

Once you have the disc, follow the steps mentioned above and try to rebuild the boot configuration Data (BCD).

 

Let us know the results.

 

 

Microsoft Desktop Support Engineer

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Sorry this didn't help.

58 people were helped by this reply



 
Question Info

Views: 71,181 Last updated: June 11, 2018 Applies to: