I am getting error code 8024200d when trying to install update KB976002 .

I am trying to install update KB976002 but I am getting error code 8024200D. I have tried fixing the problem in troubleshooter it say`s its fixed but the problem is still there. Any answers?
 

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Last updated November 16, 2019 Views 168,959 Applies to:
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Hi Michael Fisher_883,

 

Thank you for the post. I am sorry to hear that you are getting an error code 8024200d while trying to install update KB976002.

 

 

I can imagine the inconvenience you have experienced. I will certainly help you with this.

 

 

1.      Which troubleshooter are you referring to?

2.      Were there any recent changes made on the computer prior to the issue?

 

 

Let’s try these methods and check if it helps.

 

 

Method 1: Run Windows update troubleshooter (if you have not run already)

 

a.       Open Search by swiping in from the right edge of the screen (or if you're using a mouse, pointing to the upper-right corner of the screen and moving the mouse pointer down), and then tapping or clicking Search.

b.      Tap or click Settings and type troubleshooting in the text box.

c.       Tap or click Troubleshooting from the list of results.

d.      Tap or click Fix problems with Windows Update, click Next and follow the instructions.

 

 

Method 2: Perform clean boot and check.

 

You may perform a clean boot to check if any third party application is causing the issue.

 

Step 1:

 

a) Press the ‘Windows + R’ key on the keyboard.

b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.

c) Click the ‘Boot’ tab and uncheck ‘Safe Boot’ option.

d) On the ‘General’ tab, click to select the option ‘Selective startup’, and then click to clear the option Load startup items check box.

e) On the ‘Services’ tab, click to select the ‘Hide all Microsoft services’ check box, and then click ‘Disable all’.

f) On the ‘StartUp’ tab, click ‘Open Task Manager’. In the Task Manager window under startup tab, right click on each startup item which are enabled and select ‘Disable’.

g) Click ‘OK’, and then click Restart.

 

 

Step 2: Enable half of the services

 

a) Follow steps 1a and 1b to start the System Configuration utility.

b) Click the Services tab, and then click to select the Hide all Microsoft services check box.

c) Click to select half of the check boxes in the Service list.

d) Click OK, and then click Restart.

 

 

Step 3: Determine whether the problem returns


If the problem still occurs, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in the Service list.


If the problem does not occur, repeat step 1 and step 2. In step 2, select only half of the remaining check boxes that are cleared in the Service list. Repeat these steps until you have selected all the check boxes.


If only one service is selected in the Service list, and you still experience the problem, the selected service causes the problem. Go to step 6. If no service causes this problem, go to step 4.

 

 

Step 4: Enable half of the Startup items


If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.

 

 

Step 5: Determine whether the problem returns


If the problem still occurs, repeat step 1 and step 4. In step 4, click to clear half of the check boxes that you originally selected in the Startup Item list.


If the problem does not occur, repeat step 1 and step 4. In step 4, select only half of the remaining check boxes that are cleared in the Startup Item list. Repeat these steps until you have selected all the check boxes.


If only one startup item is selected in the Startup Item list, and you still experience the problem, the startup item that is selected in the list is the service that is causing the problem. Go to step 6.


If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.

 

 

 

Step 6: Resolve the problem


After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration utility, and then click to clear the check box for the problem item.

 

 

 

Step 7:

 

Note: After you have finished troubleshooting, follow these steps to boot to normal startup.

 

a) Press the ‘Windows + R’ key on the keyboard.

b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.

c) On the ‘General’ tab, click the ‘Normal Startup’ option, and then click ‘OK’.

d) When you are prompted to restart the computer, click ‘Restart’.

 

 

Method 3: Run System Update Readiness Tool and check.

 

System Update Readiness Tool fixes Windows Update errors in Windows 8, Windows 7, and Windows Vista, Windows Server 2008 R2, and Windows Server 2008

http://support.microsoft.com/kb/947821

 


For more information, visit the following link.

 

Troubleshoot problems with installing updates

http://windows.microsoft.com/en-US/windows-8/troubleshoot-problems-installing-updates

 

 

What is the Browser Choice update? (KB976002)

http://windows.microsoft.com/en-GB/windows/what-is-the-browser-choice-update

 

 

 

If anything in my post is unclear or you have any further questions, please do not hesitate to let us know. It is our pleasure to be of assistance.

K.Z. Sharief Khan
Ex-Microsoft Forum Moderator

177 people were helped by this reply

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