Windows 8.1 recovery is asking me to unlock the drive that it is installed on. What method is used to unlock the drive on a laptop PC that will not boot. All I find is a blue page with troublshooting options. The PC will not recognize me as the administrator nor does it show any of the users. I am trying to recover from a blue screen that most options do not work. The only option that is working are the ones that gives me a advance option. I am trying hard not to do a full re-installation and lose all of my files. This laptop PC was Win XP at purchase, upgraded to Win 8, then to Win 8.1. At one point this repair asks me for my re-installation disk.All of this stuff except for the XP was downloaded Win 8 was downloaded via the Window store and so was Win 8.1, so I don't have a re-installation disk for Win 8.1. I did purchase a Windows 8 disk on oe of my Windows 8 purchases.
May I add that while on my blue screens in the advance option that asks if I want to refresh my PC I will get several options to use my PF keys PF1-PF 9 . The other option with my Windows 8 disk in the cd/dvd rom drive says PF10 for more options. There I get a re-installation screen. It asks for Repair? as It also asks to Install. When i push for the repair I'm directed back to the Light blue screens with the troubleshoot options. Where is there a unlock for the drive that Windows 8 is installed on?