HELP my computer reset back to factory settings on it own
Ok so i got this new Hp Compaq Laptop about 3 months ago, i have windows 8 and just recently i signed in to it and i noticed something off. Usually my background color is light blue but, this time it is purple. When it started up my entire Desktop, start
menu, everything was different. All of my pictures, music, and my documents are ALL gone. None of my files, history and even some of my programs are missing. Its as if the computer reset itself. This has happened once before, all i did was restart my computer
and everything was back. I tried again but it didnt work this time. I would really like and appreciate some help recovering my computer. My research paper is on here and now i just DO NOT know what to do. Another thing i realized is that the windows 8 start
screen usually has email, news, and other programs but, it just has Internet Explorer, Desktop, and Store.
I understand that you lost all your files and Programs on your HP Compaq laptop, it seems as if it is caused due to factory reset but you did not perform factory reset on your Windows 8 laptop. You faced the same issue before
also but after restarting the computer it went back to normal state.
As per my knowledge this issue could be caused due to a Virus or the corrupted User Account. Hence, I would recommend you to first perform System restore to restore the lost files and programs and then run Microsoft Safety
Scanner to troubleshoot if the issue is caused due to Virus. If this does not help my suggestion would be to try creating a new user account and check.
Let us perform the following troubleshooting steps and check if that resolves the issue.
Method 1: Perform system Restore.
Refer to the link and follow the steps from section: