Failed to install 2 Intel DMA controller driver in Audit mode after Windows Update on CloverTrail

Hi Genesis Liu,

Welcome to Microsoft Community Forums and thank you for posting the question.

As per the description, you are unable to install the driver for DMA controller in Audit mode.

Are you using OEM machine or custom built computer?

If the computer is custom built, I would suggest you to contact motherboard manufacturer and install the chipset drivers and check.

If are using an OEM machine, you may have a disk to install the motherboard chipset drivers. You may install the chipset drivers and then go ahead and install the drivers from Windows update.

Hope this information helps. Do get back to us if you have more queries regarding Windows.

I am using an OEM machine. I knew for board level drivers,  I need to ask the manufacturer(Intel) for the driver.

But this Intel DMA Controller driver is installed by Windows Update(already checked by normal installation, as illustrated), but found unable to install these 2 DMA controller driver in audit mode. So I think there must be differences between normal installation and Audit mode installation, which caused this bug.

So would you please help to check it further? Thank you very much.

     Intel(R) Low Power Subsystem DMA controller  (Hardware Ids: ACPI\VEN_INTL&DEV_0005)

     Intel(R) UART DMA(Hardware Ids: ACPI\VEN_INTL&DEV_0004)

That's NOT the same issue, so I don't want to mention an another issue in this issue.

I am a little disappointed, would you please help to check this issue?

Did you upgrade to Win8 or did you do a clean install?

Did you run the Win8 Upgrade Assistant before you upgraded to or installed Win8 and did your computer hardware pass with flying colours?

Hi friend:

I encountered a problem when doing sysprep.

When installing Windows 8, I used to do following steps, it always succeeded:

Step one. press Ctrl+Shift+F3 to enter Audit mode

Step two. Install all necessary drivers

Step three. Install all Windows Updates

Step four. Open sysprep tool by typing sysprep.exe in command line, in the sysprep tool I selected "Enter OOBE" "Generalize" "Quit", wait for it done.

Store five. Reboot the system and capture OOBE shipping image by DISM command.

For this time,, I added an additional step, as step4 below. I updated 15 Windows Store apps to fix some obvious app store bugs.

Step1. press Ctrl+Shift+F3 to enter Audit mode

Step2. Install all necessary drivers

Step3. Install all Windows Updates

Step4. Update Windows Store apps(Sign in an Windows Store account, update, then sign out)

Step5. Open sysprep tool by typing sysprep.exe in command line, in the sysprep tool I selected "Enter OOBE" "Generalize" "Quit", wait for it done,

Step6. Reboot the system and capture OOBE shipping image by DISM command.

BUT, I got an error in step5, When I do sysprep, showing "A fatal error occurred while trying to sysprep the machine."

So if updated Windows Store apps, it always failed to sysprep /oobe the device. But it seems necessory to update Windows Store.

Would you please help me to solve it, thanks.

Source: http://answers.microsoft.com/thread/89c281a1-a9c5-4144-9e70-5f3c03f1b366

Sure sounds like the same problem to me...

Yes, they are almost the same process, except that in this issue I only mentioned do Windows Update, and the sysprep tool succeeded doing OOBE, but failed to recognize 2 DMA controller driver under "computer" in device mananger;

BUT in the another issue, additionally, I mentioned updating Windows Store provisioned apps, and the sysprep tool got an error due to Windows Store updated.

So they are actually for different issue, hope you can understand.

Thanks.